Hotels4TeamsReviews of hotels4teams.com

It was easy to register and a quick process.

Easy to register

My wife booked a room for a volleyball tournament in Cincinnati, Ohio. She thought she was talking to Hilton Hotel employees and they never corrected her. The event made some changes, and we needed to talk to hotels4teams to see what options we had to make adjustments to the reservation. Calling the main number never go through to a person, the automated system just said it's creating a ticket for us. After four days, we got an automated email that provided no help. After over a dozen calls to their automated system and just sorta punching in different options, I talked to a real person, who said they couldn't transfer me to the escalation department. He could only send a message and they'd call us. They called the wrong number, and left a voice mail with how to call him back. I called that number ALL DAY...over 2 dozen times over 2 days and it doesn't ring. Just says "User Unavailable". Then, they sent us an email saying they were sorry we canceled our reservation but they would not be refunding our money. We never requested a cancelation. So now we have no reservation and are out $564.00. Hotels4Teams is the worst example of their industry.

For one of my daughter's club volleyball tournaments were are being required to book thru Hotels4Teams. After today I wish they had chosen a different path. 1. After I booked a fully refundable room that said I owed nothing up front I get notified that my card was charged $39.90, no where was I notified prior to booking that I would be charged a non-refundable fee. 2. When I attempted to modify my reservation to add an additional night I was informed that I had to call support and the online chat couldn't assist me. 3. I called the online Support and was told that the hotel didn't have my reservation yet to see if I could extend my stay but the agent could make me another reservation with yet another $39.90 service fee for the additional night. I declined as I didn't want 2 reservations and 2 fees (that I didn't realize I was being charged). The agent informed me that she couldn't help me if I wasn't willing to pay the fee to have her make an additional reservation. I have dealt with other team booking sites/organizations and this was by far the worst experience ever. All others were up front about the non-refundable fees, that were never more than $15. I even searched the FAQ to see if just missed it somewhere, nope it is not anywhere. I will be making a complaint to the Tournament as well suggesting that they refrain from using this organization in the future. I say buyer beware. Know that even if it says the hotel rate is refundable know that you will be charged a hefty service fee for any changes you want to make. In addition Hotels4Teams isn't even able to modify your reservation, so basically they do nothing and collect the fee. Now I will have to reach out to the hotel tomorrow in hopes that they have my reservation by then to see if they can add an additional night to it. I will avoid using Hotels4Teams in the future if I can manage it.

Hotels4teams makes the booking experience easy and affordable. Thank you for a user friendly experience.

Everything was seamless

Excelent, they have everything super clean, the breakfast was super good. The service excelent, the grilling area super good for a big family and our room was really good, nice and clean. For sure we will be back again . Thank you 😊

Easy to see hotels by distance to location. Prices were comparable to other sites. No response when I emailed about additional charge.