Hotels4TeamsReviews of hotels4teams.com

My wife booked a room for a volleyball tournament in Cincinnati, Ohio. She thought she was talking to Hilton Hotel employees and they never corrected her. The event made some changes, and we needed to talk to hotels4teams to see what options we had to make adjustments to the reservation. Calling the main number never go through to a person, the automated system just said it's creating a ticket for us. After four days, we got an automated email that provided no help. After over a dozen calls to their automated system and just sorta punching in different options, I talked to a real person, who said they couldn't transfer me to the escalation department. He could only send a message and they'd call us. They called the wrong number, and left a voice mail with how to call him back. I called that number ALL DAY...over 2 dozen times over 2 days and it doesn't ring. Just says "User Unavailable". Then, they sent us an email saying they were sorry we canceled our reservation but they would not be refunding our money. We never requested a cancelation. So now we have no reservation and are out $564.00. Hotels4Teams is the worst example of their industry.

For one of my daughter's club volleyball tournaments were are being required to book thru Hotels4Teams. After today I wish they had chosen a different path. 1. After I booked a fully refundable room that said I owed nothing up front I get notified that my card was charged $39.90, no where was I notified prior to booking that I would be charged a non-refundable fee. 2. When I attempted to modify my reservation to add an additional night I was informed that I had to call support and the online chat couldn't assist me. 3. I called the online Support and was told that the hotel didn't have my reservation yet to see if I could extend my stay but the agent could make me another reservation with yet another $39.90 service fee for the additional night. I declined as I didn't want 2 reservations and 2 fees (that I didn't realize I was being charged). The agent informed me that she couldn't help me if I wasn't willing to pay the fee to have her make an additional reservation. I have dealt with other team booking sites/organizations and this was by far the worst experience ever. All others were up front about the non-refundable fees, that were never more than $15. I even searched the FAQ to see if just missed it somewhere, nope it is not anywhere. I will be making a complaint to the Tournament as well suggesting that they refrain from using this organization in the future. I say buyer beware. Know that even if it says the hotel rate is refundable know that you will be charged a hefty service fee for any changes you want to make. In addition Hotels4Teams isn't even able to modify your reservation, so basically they do nothing and collect the fee. Now I will have to reach out to the hotel tomorrow in hopes that they have my reservation by then to see if they can add an additional night to it. I will avoid using Hotels4Teams in the future if I can manage it.

I am writing this for Aciano Gonzalez. His son was playing in a soccer tournament. After booking the room, he found out that his son was playing on Saturday afternoon. He had booked 2 nights because he thought his son was playing on Saturday morning. My boss secretary called the hotel to cancel Friday night only for me. She was told that to contact Hotels4Teams. She emailed several times and when she finally got someone, they called the hotel and kept me on the line explaining that we were not able to come until Saturday. When my family arrived, I was told that since we did not show up on Friday, that our reservation was cancelled. They kept my payment in full and charged me again to stay on Saturday night. I will NEVER use this service again! It cost me over $500.

I made two reservations for three rooms. One of the reservations was cancelled by the company. However my card was charged for the rooms. I contacted the hotel directly and there was nothing they could do because the reservation was made through this third party. I repeatedly tried to call the company and could not get a representative to answer. I even put in a request with the live chat and I remained 4th in line for an extended period of time.

I made a prepaid reservation on your website on Friday 3/19 for a stay on Saturday 3/20 and it was very easy, I printed my confirmation and assumed everything was taken care. That it where my problem began. I ran to the hotel to go ahead and check-in between ball games and that is where my problem began. I handed the clerk my reservation papers and he asked for my ID and My Credit Card, I explained to him that I had already paid he stated the my card was not actually charged it was just used for the reservation. And because I was hurrying to get back to my childs' ballgame I just gave him my card and finished checking in. When I arrived back home I checked my account and realized I was in fact charged TWICE, once by hotels4teams and then again by the hotel. So In total I paid over $300.00 for a 1 night stay!!!! I have contacted your support team twice on Mon 3/22 and again on Tues 3/23, both times I was on hold WELL OVER 30 minutes and both times I was assured that someone would be in tough with me very quickly. It is Wednesday 3/25 and no one has contacted me nor have I recd a refund in the amount of $161.10 that your company charged me!!!! This is completely unacceptable!!! We play travel ball and could be an asset to your company but at this point I WOULD NOT RECOMMEND USE OF YOUR SITE!!!!!

This was my first experience trying to book on Hotels4Teams. I'm sorry to say it wasn't a good one. Though my credit card was fine, I couldn't get it verified through the online booking. But, at some point it became verified and I wasn't notified and therefore didn't stay at Holiday Inn Express though it was our first choice. I didn't get a reservation confirmation, but I sure got a charge on my card and no one has refunded me. BEWARE - Holiday Inn said my booking didn't come to them through Hotel4Teams, but a third party site called Get-a-room.com. After I emailed them for a refund, the response came from yet another different name. I wonder which one was suppose to send me a reservation confirmation and who will be the honorable company and help me?

Never has our gym used a team booking site that the rate of the rooms changed from one price to another in just a matter of days. I called to ask why but was told that the rate fluctuates. I assumed ( actually I know the other team booking sites don't do this ) that if you are booking a large block for a team that a rate is set. I will recommend that our team not use this site again.

They were a nightmare to deal with. When I called to make a reservation they quoted me a rate higher than was on their own website. The rate I eventually got was $60/night higher than the rate I had, but I was forced to deal with them.