Jennifer
Be prepared for long shipping times.
9/8/2025 Updated review: I did eventually receive my order and the business owner reached out so I am updating the review. I would have appreciated more communication and customer service in the process. Their web presence makes it seem like a much bigger company than it is and that added to the frustration from not receiving a response. Now I'm aware that it's a small family run business, which I do like knowing I'm supporting them with business. I hope they can find a way to be more responsive with their clients. Previous review: I ordered towels on July 12th and haven't received any shipping information. I had to call, text and email before I received a response that only said 'we shipped your items' with no other information. I asked for a tracking number. The response said he'd look into it, but I haven't heard anything.
Response from Hotels For HumanitySep 5, 2025
Jennifer, I’m so sorry for the trouble with your order and the lack of updates. A duplicate purchase order with our supplier caused your towels to be mis-shipped, and at the same time I had a serious family emergency in July and August. I dropped the ball on keeping you informed, and I take full responsibility. Your order has since been delivered, and I want you to know we’ve improved our processes to prevent this from happening again. I deeply appreciate your patience, and if you feel the matter is resolved, I’d be grateful if you might consider updating or removing your review. Thank you, Judd Uhre, Hotels for Humanity