Hotels For HumanityReviews of hotels4humanity.com

Response from Hotels For HumanityNov 4, 2025

Hi Chris—thanks again for speaking with me right after you placed your order. Your Oct 17 order was submitted during a temporary pricing sync error, and I wasn’t certain we could ship at that price after the supplier updated its catalog and costs. Once I confirmed the discrepancy, we issued a full PayPal refund on Oct 22. We should also have sent a clear cancellation email—my apologies that you didn’t receive one. To avoid further confusion, we’ve temporarily hidden all downlite products while we verify the correct specs and pricing with our supplier. When the page returns, it will reflect the manufacturer’s current spec sheet. I’d like to make this right with 10% off the correct price and free shipping. Please feel free to call me directly at 605-858-0545.

Response from Hotels For HumanitySep 5, 2025

Tammy, I’m so sorry for the lack of communication and the delay on your order. I had an unexpected family emergency in July and August and I dropped the ball—that’s on me. We’ve now canceled your order and issued a full refund. I truly apologize for the frustration this caused. If there’s anything else I can do to make this right, please reach me directly at [email protected] or 605-858-0545. If your issue feels resolved now, I’d be grateful if you’d consider updating or removing your review. Thank you for your patience. — Judd Uhre, Hotels for Humanity

Response from Hotels For HumanityJan 22, 2024

Dear Nikki Patel, We apologize for the delay and any confusion regarding your recent order. I'd like to provide a clear summary of what occurred: During a website update, a technical glitch resulted in some products being erroneously listed at $0.00. You placed an order during this period. As a wholesaler, it's unsustainable for us to dispatch products listed as free, which was an unintended error. We understand your disappointment, but it's important to note that the product's listing at $0.00 was a rare system error, not a standard offering. While we appreciate your eagerness to take advantage of what seemed like an incredible offer, we feel it's a bit harsh to leave a negative review for an honest mistake that was out of your control and ours. Our IT team has since corrected this issue, but unfortunately, your review has added to the challenges we're facing during this transition. We believe in treating all matters with fairness and understanding, and in this instance, a gentle reminder of the situation's context would have been appreciated. We regret any inconvenience caused and assure you that this was a one-off incident. Our team is dedicated to preventing such errors in the future and improving our communication. Please contact us so we can discuss how best to rectify this situation for you, whether through a refund, a special discount, or assistance with a new order. Thank you for your understanding and we look forward to resolving this amicably. Warm regards,

Response from Hotels For HumanityOct 18, 2021

Hi Jeffery, Thank you for your review; we appreciate your feedback and experience. but we love 5-star reviews more as they are our reward for working hard! They're tuff to get these days, but we keep trying! Furthermore, We understand your frustration as we, too, are super frustrated. We hope you enjoy the upgraded Pacific Coast Feather Touch of Down® Pillow King Size. No thanks needed. When we called You and told You of the issue, we were trying to fix the problem. Unfortunately, you are still really unhappy with the service. We hope you have a better experience in the future with a retail outlet (Hotels4Humanity is made for bulk b2b purchases). Much of the issues we face in operations today have to do with sea-port congestion. Additionally, our U.S. transportation secretary Pete Buttigieg has other more important matters to handle. In addition, we have turned off the DOWNLITE and focuses are marketing on Pacific Coast Pillows for a more reliable experience at this time. . I hope the attached link gives you some content about what is happening. With that, a 1-star review is petty I hope you too can see that, especially when we did everything to fix the issue. We're a small business; this is our livelihood, and 5-star reviews help feed our families. We hope the link below adds content and direction to your complaint. https://nypost.com/2021/10/15/secretary-buttigieg-stays-on-paternity-leave-amid-supply-chain-crisis/

Response from Hotels For HumanityAug 6, 2021

Pacific Coast Pillows & Restful Night Pillow are much more reliable than the manufacturer you purchased your pillow from. Furthermore, Pre Covid items were almost always in stock. Since the country has opened back up, it's been tough getting anything promptly. We are very sorry for this, and we're not alone in it too! Right now, there is a vast line of cargo ships sitting off the coast of California for days on end, waiting to dock. Once the ships dock and unload their containers, we struggle to find a truck driver to deliver the goods to the warehouse. On top of that, everyone is understaffed as much of the workforce is collecting unemployment at home. Currently, small businesses are struggling to provide value to their customers in the face of product and commodity shortages, inflation, and a lack of workforce. We hope you find your pillows again. Restful Night has a great selection. We ask all our customers to think of what supplies they need six months in the future because the global supply chain crisis may last until 2022.

Response from Hotels For HumanityAug 4, 2021

Pre Covid items were almost always in stock. Since the country has opened back up, it's been tough getting anything promptly. We are very sorry for this, and we're not alone in it too! Right now, there is a vast line of cargo ships sitting off the coast of California for days on end, waiting to dock. Once the ships dock and unload their containers, we struggle to find a truck driver to deliver the goods to the warehouse. On top of that, everyone is understaffed as much of the workforce is collecting unemployment at home. Currently, small businesses are struggling to provide value to their customers in the face of product and commodity shortages, inflation, and a lack of workforce. We hope you find your pillows again. We ask all our customers to think of what supplies they need six months in the future because the global supply chain crisis may last until 2022.