HotelReservations.comReviews of hotelreservations.com

I cancel after 3 days , I needed 1 night instead of 2 and could not be accomindated I was told my reservation had to be cancelled. I cancelled and had to call back after almost 3 hr because I did not receive a cancel confirmation When I returned call I was transferred to a tech specialist who sent a bet generic email for cancellation I hope it is cancel!!

To whom it may concern; I was very happy with my first booking experience. until I saw the extra charge for using the on line booking. I am quite sure after talking to someone from there that I must have agreed to pay it. I guess I didn't read it all the way I should have. I am sure I will think twice before using it again. My thought was I was saving money not costing me more. But I guess it is the same with a lot of things we live and learn. At 70 and just used the internet booking service for the first time, getting the extra billing I was not very happy.

I wanted to request a room near the elevator & to choose only 1 guest, but I never saw a place to do that. I had to call customer service in order to request the room and they could not guarantee that. I didn't like the idea that as soon as I opened the location website it automatically went to this booking site.

I reserved a room with two queen beds at the Hampton Inn in Eugene, Oregon. But when I received my confirmation e-mail, it was for a king aize bed. I called the customer service number and changed to my original request. The person on the line said I would receive a confirming e-mail in a few moments. This is a day later and I have sill not receivd a concirmation of the change.

Really did not know it was complete. No final way of knowing it was complete. Called customer service to confirm.

I already said it.

I was disappointed an frustrated with the agent, trying to find a 2 bedroom suite as I am travelling with my daughter. The agent was not interested in finding one only in getting me booked. I almost hung up when she rudely told me I was not on hotels.com but get-a-room. I just wanted to get the room and be done with her.

We never have been charge on our card before we stayed at the hotel we were surprised to see our card had already been charge before we even started our trip. Always before when we used other company's they never charged us until we left the hotel, used our card to save the reservation