HotelReservations.comReviews of hotelreservations.com

I had to file a dispute through my credit card company in oder to retrieve $643.16 from Hotelreservations.com. Today 7/17/2025 I found out my dispute was successful.

I was on line e looking g for room at hojos they usually around d 100 dollars pick room then notice it jump to $180 So I never finish the booking. But they did and now won't give back my $180 even though they even charged me insurance. Blami g on hotel I never stayed at cause I NEVER book it. Their rip off site did. I want my damn money back.

Made me think i called the hotel directly. Said there were no refunds and resort fees were included. Promised a $50 food credit. Got to the hotel had to pay almost $300 for the resort fees. Got a $25 food credit if i spent $200 at the restaurant. Will not release my recorded call to confirm what they promised!

Don’t do it! Paid a premium price for room and they added an $18 cancellation fee but refuse to refund us after we hit a deer and couldn’t make the drive.

Complete fraud. My assistant thought she was booking directly with hotel. When I got the actual hotel receipt the total cost with local room taxes was $203.35. My card was charged $344.30. The invoice started by claiming the room cost was $262.52, then they added what they called "Taxes and Fees" of $63.72 - however all such taxes were covered in the $203.35 price. They admitted that none of the $63.72 went to taxes and no one could explain the room cost difference of $59.17 that was added before their $17.99 Service fee and fake tax charge. I finally got to a so-called supervisor who said they would respond via e-mail with-in 5 days regarding a refund - we shall see.

Never use Hotel Reservation 800-497-2175. Booked 8 rooms for 3 nights through these CROOKS, needed to cancel 1 room a month before check in. First call to the 800 number I was told I had to cancel all 8 rooms and then rebook. 2nd call I had to pay a 1 night fee to cancel. The rule and regulations dealing with these people changes all the time. They misrepresented themselves as the hotel, lied about all the great services they provide and lock you in so you can only pay them more dollars to modify anything. SHADY characters.

scam! they let you think you're calling the hotel directly. In my case they didn't even book the hotel for the right date, so it was a total loss of money.

Thought I was booking direct via holiday park website. Paid $132 for a 1 bed en-suite unit at Rangiora Eco Holiday Park, was given a $84 rent-a-room trailer with a garden shed (with stained toilet, no light or running water). Eco must stand for Economical (with the truth). Owner blamed Booking.com (which I had not used). Filthy holiday park, run down, everything dirty. Do not stay here. Check URL when booking and avoid hotelreservations.com like the plague.