HotelReservations.comReviews of hotelreservations.com

My reservation was cancelled without anyone telling me. I arrived do the hotel and did not have any reservation. When I called I was told that the payment on my credit card was pending.. Not possible I shop on line all the time with this card that has no spending Limit.

I was unaware that I was on this site as I searched for a price at a Hilton. I booked and then realized I had the wrong date. THEN, I tried to undo it. I think I finally cancelled reservation, or so I seriously hope. I didn't see any 'booking fee' info. either. When tried to make the change, site said best way to change was call direct BUT they list no phone # I can find. Now, I wait and see if I get the chargeback on my cc. In accessing my reservation, they made me enter my cc # again. That doesn't seem right.

I had a true rip off experience with them. Promising Free parking ($60) and Free wi-fi. ($15). They lied to me about both. I ended up paying the parking fee of $60. The hotel Westin St Francis in San Francisco waived the wi- fi charge when I told them what happened. Not a good experience! My room was poorly ventilated facing a very noisy street. I'm sure I got that room because I went through Hotelreservations.com. I'm very disappointed.

I made a reservation thinking I was calling the Sheraton. I specifically asked about their cancellation policy. I was told they do not charge a cancellation fee but if the hotel charges a cancellation fee they would "pass it on". I booked a date that was 6 months away and cancelled 28 minutes later. My card was charged $318 as a cancellation fee/penalty. I contacted the Sheraton hotel . They told me they would not charge a cancellation fee under these circumstances. I contacted the crooks Hotelreservations.com and was told they would reverse the charges. They lied again. Nothing was reversed. I filed a dispute claim with the credit card company. The hotelreservations.com lied to the Credit card company, telling them that I was told of their cancellation policy. So these people are crooks, liars and ripoff scam artists.

I clicked on this site on my phone in error, thinking I was getting the La Quinta site. They reserved the La Quinta room in the wrong town, 200 miles away - when I drove 30 miles to get my room, I found out their error, plus the hotel (and the rest of the town) were sold out . I had repeated the Paso Robles city name 3 times to the girl (turns out she was in the Philippines) and she reserved Rancho Cordoba instead - not even close. The supervisor acted like they were doing me a big favor by saying they would waive the cancellation fee!

I thought I was using another site to make reservation for a hotel room. I soon as I hit enter on my room reservation and not getting any kind of response - I thought Oh Oh something is wrong. I tried to call them and none of their phone numbers would work (for the ones you could find). They took you in endless loops of not providing any information. I then called the Hotel they were suppose to be making reservations for me and found they had been full for over a week. I next called my credit card company and found out they had already charged my account for $7.89 and I have no idea why. So I cancelled my credit card then and there so they could not charge me anything else. Please stay away from them - they should be taken to court.

They lie in order to book rooms, was promised a $25 dollar credit on one occasion and was lied to on another about hotel location and convenience. They tell you what you want to hear to get rooms booked In my honest Opinion. Its Expedia for me from now on

July 12, 2011 Went to the Hotelreservations.com web site to make a room reservation. When I confirmed the reservation I noticed an extra fee of $4.95 had been charged. The total was supposed to be $90.74 but with the $4.95 it came to $95.69. Plus there was a second $4.95 fee charged which brought the total to $100.64. I immediately backed out of the reservation as directed on the web site which is supposed to cancel the transaction. Then I called hotelreservations.com to confirm that the reservation did not take place. They said the reservation HAD been made. I cancelled it again. I asked what the $4.95 was for and they claimed the credit card company placed a charge on the transaction. I called my credit card company and they said there were 2 transactions pending. One for $90.74 and one for $4.95 and that the $4.95 wasn’t a credit card charge at all. I called Hotelreservations back and was told that they are actually Hotel.com and that Hotelreservations was an affiliate. I tried another phone number from the Hotelreservations web site and they claimed that they didn’t make the $4.95 charge and blame the charge on the web site Hotelreservations.com which is their web site! I asked to speak with a supervisor. I’ve been on the phone for 25 minutes on this one call alone now and still haven’t resolved this. In total I’ve spent over an hour just trying to cancel these charges. After another long wait the same guy came back on the phone and told me the charge was made by the web site and is non-refundable. Still no supervisor. I ask again for a supervisor. Total time on this one call is now 35 minutes. At 40 minutes he came back on and offered to rebook the reservation and give me a credit for $4.95 but still would not let me talk to a supervisor. Call the credit card company back to see who is actually making the $4.95 charge. It is Hotelreservations.com. As I said, Hotelreservations denies making this charge and apparently are saying that the web site is separate from the actual company that makes the reservation even though they are the same name etc. Meanwhile the credit card company has not paid the $4.95 fee yet and cannot put a dispute on the transaction until it is actually paid. I don’t know what the deal is with the second $4.95 fee.