HotelReservations.comReviews of hotelreservations.com

It was not clear that my credit card was going to be charged. There was no financial benefit for paying in advance (rate was same as expedia). I called to cancel and they said they would and I would get an email confirmation. I have not received it after 24 hrs. I would not use this service again.

I tried to make a reservation on line and accidentally reserved a room at the wrong hotel. When I tried to cancel the reservation right after making it they wound up charging $13 to my credit card.

I am not happy at all with your site. i look on my bank account today and you charged me for the room and a 9.95 and another 1.00 for god knows what. I will be canceling the room today. i ready where it was not going to charge my card until i check in. NOT TRUE! very unhappy with your website.

Very unprofessional. The website is unreliable and the date changes on its on!!!

Worse experience ever ...after booking with them you get all kinds of charges that wouldn't show on the main page if you want to cancel you still get charge half of whatever you cost is .... Wouldn't recommend at all...1 star only cause won't let you post your comment ..0 stars...

My booking experience was great, your rep was wondering. She actually called the hotel and confirmed my handicap room. when I got to the Sheraton they did not have our reservation, I gave them the confirmation print out and they couldn't find our reservation. Worse service on the hotel's side ever!!!

I thought I was booking on the actual hotel site, passed me on to this site. Called 2 hours after making reservation and was told would only be credited partial amount. Every time I have used a third party booking agency I either don't have a room on arrival or room promised they " are unable to put me in". Guess i will have to file a dispute with American Express!

I thought I was on the Best Western site making the reservation and did not realize it was Hotel.com until I called to cancel and was told there was a $17 "booking" fee. This was a double whammy because we had to cancel our trip due to a health emergency. The agent said perhaps I could get a booking fee refund based on the situation. Can you help me? Thank you.