HotelReservations.comReviews of hotelreservations.com

I don't mind going thru a reservations company - WHEN I know that's what I'm doing. You all are playing dirty pool. I booked a reservation, and when I went to check out, I was told there is no receipt since I booked the hotel thru expedia.com. I told them I did not book it thru expedia and she said, well there is no paperwork here to give you. Imagine my surprise when she said that. I figured I would then have something in my email queue waiting for me after check out. Nope. Nothing. Zip. It's like "we got your money - so we did our part". Unfair to me, the customer. But now I'm smarter, and now I'll make sure I'm looking at the top bar before I book anything and I certainly won't be choosing you again.

i have never heard of a hotel doing prepayment and then when i ended up cancelling after about 10 mins of making my reservation...it says i have to wait 30 days to get my refund! there is no phone number to talk to someone directly. we stay in hotels every week and never have i ever experienced such an experience of this. I want my money back ASAP!!!

My first hand experience was very good and I felt that they were efficient and I was pleased with the customer service. But, today i was contacted within 24 hours that my debit car/credit card that I have had for 14 years was compromised and they had canceled my card and I could not use it for 3 to 5 days until I receive my new card. I am troubled by this website.

HOTEL ROOMS WERE CHEAPER ON EXCALIBUR'S WEBSITE. WHEN I CALLED HOTELRESERVATIONS THEY TOLD ME THAT THEY CAN NOT MATCH THE HOTEL'S WEBSITE PRICE. UNBELIEVABLE. IT WAS ABOUT $200 CHEAPER!

I have 2 reasons why I will never again use hotelreservations,com, and strongly recommend that others avoid this service as well. 1. It is not readily apparent when booking on the website that you are not on the hotel's own website. I thought I was booking a hotel room in Quebec City through the Best Western website, but was actually using hotelreservations.com. I find this to be a deceptive practice. 2. After discovering that I had booked through hotelreservations.com and not the Best Western website, I immediately telephoned (same day, within 15 minutes) to cancel the reservation. When I checked my credit card statement a few days later, I noticed that after the hotel reservation charge was credited, a $12 USD fee was added to my credit card even though the confirmation email I received when the room was originally booked indicated that there wasn't any cancellation fee if the room was cancelled at least 48hours before arrival (it was). When I telephoned to inquire I was told the charge was a "booking fee". I consider this a rip off as there was no mention in the confirmation email of a "booking fee". The good news is that my credit card company agreed with me and reversed the charge to that hotelreservations.com will not be banking the $12USD charge.

.....the reason why is because you never followed up when I had to cancel. After three (3) phone calls waiting for a confirmation showing the reservation was cancelled we finally went to the credit card company. This note doesn't even rate a star.

Hmm. I am not sure if I am reviewing the correct site. As I had only made one hotel reservation recently, I guess Best Western reservation = getaway.com = hotelreservations.com and the review is posted on trustpilot. I called Best Western reservation (a number that I found on google) to clarify a rate that I had found online on a Best Western site. It took about 10 minutes before I spoke with someone who didn't say "Best Western" - that should have been my first clue that I had called a generic number. I am not sure why the agent insisted on making the reservation on the phone for me. He spoke a little fast, I had to ask him to repeat a couple of times, but overall he was polite and professional and he seemed legit and I made my reservation. The e-confirmation came promptly. But then I realized there was an error with the number of people on the booking. I called the number again, and I got a different agent, who could not provide me with the same rate or an explanation of why the rates are different. It was off by about $50-60 which was significant. Given there was quite a bit of inconsistency (online vs agent 1 vs agent 2) which I interpreted as lack of honest business management, plus it was really not so clear what company I was dealing with, I didn't want to be part of this and cancelled the reservation.

I booked a hotel room for one night and paid for the room. When I showed up at the hotel on the east coast they did not have my reservation, they were sold out. Tney said "this happens sometimes with third parties". I called "getaroom" the next day and followed up with an email. I still have not received a response.