HotelReservations.comReviews of hotelreservations.com

Called the gentlemen lied to me that he was only way that I could book with this motel. Then I booked the wrong dated the motel said if I would have booked through them easy fix but then I had to call where I booked they said sorry no changes because I didn't call back before 10pm that day, after holding for 30 min the sales rep came back on said they would refund and book different night so then I got transferred again the Sales rep had a hard time getting information in the computer lost it one time started over had give information over again. Still haven't seen the refund in my account and its been 7days.

Call was handled very well. I wanted a room at Best Western in Mackinaw City, Michigan. They were booked up. The male operator referred me to a nearby motel knowing full well that we wanted a pet friendly motel. Guess what........the new motel would not take pets. What do you think they said when I asked for a refund?

Made a mistake using this site for Hol Inn Express. Room rate quoted was $100. Priced turned out to be $130. No mention of $30 service fee. Was screwed by this site.

This is the first time I reserved a room with this company. When speaking with the representative I was quoted $149.00 for my one night stay at the Hampton Inn. Upon inquiring if this was the AAA price, I was quickly told yes. This was not the case I found out later. I paid a total of $167.92 with the taxes. When checking out today, I discovered that if I had reserved directly with the Hampton Inn, I would have paid a total of $136.78 with the taxes which is a difference of $31.14. In the future, I will deal directly with the Hampton Inn.

We booked a room 2 days before we would arrive there. Within hours of booking it we had to cancel it. They would only refund 50%. We called the hotel and they couldn't believe it, they said that wasn't their policy

your employee book my reservation for 2 nights and 2 rooms, when I only needed 1 room. the clerk could not help me, all the numbers I called could not find my booking. after calling everybody for 2 hours whom I thought should help me.I finally got a person,who really cared to help me, and took care of everything.I will never use your services. I had areal bad experience

I booked this reservation thinking that like most real services I could change my reservation since I had several days before my arrival. I was informed that even if I cancelled one day of my reservation I would be charged the entire price of the room for one full day. This is really an unfair policy and I will never ever, ever use this service again. I will also recommend to any friends or family to never use this service!!!!!!!!!

Don't go this route! Cost me $45 more each night than standard rate other guests paid! Was told no rooms downtown and only two rooms left at this hotel- in fact hotel had multiple vacancies!!