HotelReservations.comReviews of hotelreservations.com

This was the worst experience ever. Had to make changes to the reservation because the were two reservations booked. Two different reservation representatives made changes and apparently booked an addtional reservation. I didn't discover this until i called the hotel to ask something about the room. When they looked it up, I was informed there were two reservations booked for the same time. I was then told the name of the two groups that booked the reservation. In order to avoid being charged twice I would have to contact one and cancel. How I got two different booking groups on the same telephone number is beyond me. It sounds like a racket.. I have booked with hilton hotels for a long time. I'll never book online because of an ad on television.

I booked using your website, then cancelled by phone later when I found a much less expensive rate on the hotel's site. But when you credited my card with the refund you subtracted a $7.95 booking fee, which was never mentioned that I noticed when I booked. Very upsetting to pay that money just to book then cancel a room. So in effect I paid $7.95 for nothing. Feel ripped off.

Made a reservation on line for what seemed to be a cheaper room rate at $115.00 plus taxes versus $130.00 by booking directly with the hotel. Turns out when all taxes and fees are accounted for your booking total was $154.00 versus $145.00 by booking directly with the hotel. Futhermore a direct hotel reservation can be cancelled and hotel reservation cannot. Will not be booking with Hotel Reservation again.

I needed a specific hotel and was told it was full, and made the reservation. I checked back at the hotel I first wanted, found it did have room and rebooked there on my own, and, half the cost and better accomendations.

The booking failed to register the desired date of Sept. 19th. August 25th was on the confirmation email. Called immediately to correct. It was a struggle for the reps. to fix. At this point I'm not sure anyone successfully corrected the date since I have not received an updated confirmation email.

I booked a room for 2 nights but then had to cancel within 2 hours of booking. When I called to cancel I was told that I would be charged a penalty of 1 night. The cancellation policy said they (HotelReservations.com) didn't charge fees for changing or cancelling but the property does and they have to honor their policies. When I called the property they insisted that they do not charge a fee for cancelling because it was still days before our arrival. So I got a name and phone number and called HotelReservations .com back and told her there was no such policy. She said she would have to talk to the property manager to get authorization not to charge me for 1 nights stay.....what? What a hassell but I am supposed to receive a refund in two entries.....we'll see. I recommend closely reading the cancellation policies, or better yet talk directly with the property.

very expensive why charge me in US dollar. I am a Canadian, living in Canada and I used a motel in Canada. Bank always charge the maximum rate to change US dollar to Canadian dollar. And why the additional charge of $9.95 USD which cost me $11.20 Canadian dollar. For one night this Confort Inn hotel in Thunder Bay cost me a total $204.78 Canadian dollar and the room was old, noisy. Conclusion bad hotel and very expensive, will never used this hotel and your website again. Sorry

My reservation to Atlantis in Reno was duplicated. When I tried to cancel, it was very difficult. It was finally cancelled but your company was going to charge me a booking rate for something that was not my fault. The computer would not accept the first reservation so I tried again and still it would not accept the information so I gave up and then to my surprise I had to confirmation that the reservations went through. I pointed this out and the fee was waived.