HotelReservations.comReviews of hotelreservations.com

Terrible - they took my money, the hotel had no record of my reservation and Customer Service has been very unresponsive. Around noon on September 29 I called GetaRoom to make a reservation at the Hacienda in LA for that night. When I arrived, the hotel had no record of the reservation and made me pay them directly. Both charges appeared on my credit card. I complained to GetaRoom Customer Service and even sent them copies of my confirmation, the hotel receipt and my credit card statement. They said they'd check with the hotel and claimed the hotel said I was a no-show. I called the hotel directly and talked with the manager (Dan Marbury) who confirmed my stay directly with them and who denied ever getting the GetaRoom confirmation. I have now filed a dispute with my credit card company.

They portrayed themselves as you are dealing directly with the hotel itself then you find out after booking they are a third party vendor and nail you with a service fee!!! I paid $40.00 extra for the same room and lost all the points that I would have received. When contacting customer service, within 1 minute of booking I was told there was nothing they could do to help me. Beware and at all costs avoid this scam!!!!

the date of my reservation appeared wrong so I called as soon I received my confirmation to notice them and asked to modify it. They didn't want to make the adjustment and charged me!!! Unbelievable! And the hotel has availability ( I called them to validate). Now the agent said she will see what she can do to have me a refund. I am supposed to receive an email in 72 hours! Never again!

I paid a ridiculous amount of money for two rooms. The operator I first spoke with messed up the confirmation and I had to call back. I was not happy. You would think that rates would be comparable with paying the hotel directly but they were not. I feel taken and I never will use this site again.

Within 5min after I had book my reservation I tried to change the dates and was told I would need to pay a booking fee which I was unaware of to begin with. I cancelled my reservation totally and went to another site without booking fees. I was disappointed that I was going to be charged for two booking fees instead of one to reschedule.

my check out date was Sep 27,2014 I told the hotel when I checked in Left hotel on Sep.27. Where is my refund??? Conf.# R256330099 Hotel The Inverness Check in on Sep.23, 2014 Check out on Sep.27, 2014 Total $ 613.55 plus Hotel fee's $66.00

Would not recommend for gov traveler.

I booked a reservation at 10/06/14 @12:57 pm today and received a confirmation email, went to cancel the reservation at 5:30pm was told I could not do so as the confirmation clearly states that I have to cancel by the deadline which was printed on the confirmation email.... Problem is the Email set the dead lie at 6pm 10/05/14??? That is a full day before I even made the reservation, does this website regard the absurd and stupid as a way to do business?? tried to call customer service but all I got was a rude response and repeated quotes of the printed policy, spoke with a claimed manager who insisted there was not going to be a full refund. Tried to call the hotel direct and they just insisted on referring me back to reservations.com. Looks like a call to the credit card company to dispute charges is going to be the only way I may possibly resolve this. John Ritter