HotelReservations.comReviews of hotelreservations.com

customer service was lame. Did not provide the refund still charged me anyways, I ended up paying the hotel twice. I would never use this site again - straight up rip off.

I was booking a room with the Paramount Hotel in Oregon and thought I was in the hotel site because the link said theparamountHotel.reservations.com. Unfortunately the site is actually reservations.com. I had no intention to book a room through them. I was tricked and my credit card was charged $14.99. This is a rip-off!

The person on the phone lead me to believe I was speaking directly with the hotel, not with a separate reservations company. Reservations booked through this service DO NOT add points towards your rewards! (ie. Marriott, etc) After making the reservation did not actually have a reservation Price was cheaper through the hotel direclty.

Recently, I have booked a hotel through their website. While booking it shows that cancellations is free. Due to unforeseen circumstances I had to cancel the reservation. These people charged $14.99 as service fee. I am NOT sure what are these services. This is a fraud portal. Don't book any hotels through them.

I needed a one night stay booked in Vegas. After going to the internet to get the number for Circus Circus, and hitting the call button, I was connected to a booking service. I thought this odd, but when I questioned her, she assured me that all bookings go through them. Once we arrived at the hotel, they had no reservation for us...even with my confirmation email. After sitting on hold for 20 minutes with the booking company, I was forced to call back. Long story short, this took me an extra hour to check in. The thing I'm most upset about is being made to believe I was talking directly to the hotel booking. Not cool.

I went to change a reservation, wasn't going to cancel it. Things change, evidently at HotelReservations change isn't accepted. Won't be using this website ever again! The savings wasn't that huge anyway. And I'm out over $250.

I am very concerned that I did not get an email confirmation of my reservation - hope it will be OK.

This is a booking site to avoid. They advertise a low price but do not disclose that taxes and daily resort fees will be charged at the time of check-in. After you book and charge the non-refundable amount to your credit card, you receive an email disclosing the amount of extra charges to be paid on check-in, in my case totaling over $120 in taxes and resort fees for a three- night stay. When I called to cancel, within 5 minutes of making the reservation, they went through a charade claiming to have called the hotel and being told that the hotel would not allow the cancellation