HotelReservations.comReviews of hotelreservations.com

Live in Canada, went to website of a Canadian hotel. Booked reservation and did not read the fine print on the checkout page. Received confirmation email from reservations.com with the rate in USD. After returning home, discovered USD14.99 "booking fee" on my credit card statement. Called reservations.com and told that booking fee is on the checkout page and could not be refunded, even though no mention of booking fee USD14.99 on the confirmation email. First, deception in disguising as hotel website, Second, deception in fine print booking fee. I shall hotel direct in future. Booking online is a minefield of EXTRA and HIDDEN charges. Hope this helps others avoid the extra costs/frustration I experienced.

Fraudulent company. Disguised themselves as the actual hotel. My wife thought she was making a reservation directly with Comfort Suites. They misrepresented the reservation and charged at least $100 more than our understanding of what the charge would be. We never received any documentation so we are having difficulty disputing the charge with our credit card company. Hotel could not gives us a receipt, either, because they said it was booked through Expedia (which it was not). Be very careful when making hotel reservations on-line - check the URL so you know who you are dealing with.

Also known as getaroom.com, they took a booking for a hotel which we had to attend a wedding at.They took full payment by card, sent confirmation email that the reservation was made, then 15 DAYS LATER I received an email to say that our 3 Star rated hotel was fully booked but they could put us in another, Unrated, hotel 9 MILES AWAY, AT NO EXTRA COST! Weekend ruined, cancelled and now waiting to see if I ever get my money back. AVOID THESE SCAMMERS AT ALL COSTS

NEVER use this company . They claim that you can cancel your reservations but fail to tel you about the 14.99 hidden fee that they charge when you cancel.!! I didn't even cancel I just change dates and they charged me!

Call the hotel directly, even if it's last minute. A hidden additional $14.99 fee popped up on my credit card and when I called to question and get a receipt for, they said "they could not send any receipt" but would refund it. This is so SKETCHY. I hope companies like this go out of business ASAP! I thought I was booking directly on hotel's website and later found out it was from this horrific company.

I thought I was booking directly with Planet Hollywood in Vegas because I was on their website. A help box popped up and I thought it was from PH. I was given a direct number to call to book the room. I made the reservation and expected an immediate email confirmation. After about 30 minutes, I called the number back to ask. There was no record of my reservation!!! I then saw where the web address was now hotel reservations.com. I freaked!! Quickly began checking reviews and became very angry. I told the customer service rep what I had discovered in the reviews and I was going to report them if my reservation wasn't found and confirmed. I was put on hold for a LONG time, transferred to a manager and I gave him a piece of my mind as well. Put on hold for another 5 minutes but suddenly my reservation was found and an email would be sent immediately. I told him as soon as I hung up the phone I was calling PH directly and my reservation had better be good. I did call PH and the lady I talked with there confirmed my reservation. Said it had JUST came across. Poor lady, I asked her many times if this was PH directly and not another company I was talking with...Even tho I had looked up the PH number myself. I believe, at first, I was going to be one of those people who arrived at their hotel only to find there was no reservation. It was only when I realized who I was dealing with and I made credible threats, that my reservation was put through explaining why I didn't get an email confirmation at first and then was put on hold while this lousy company scrambled to make my reservation. Oh and although they didn't see where I had a reservation, they did still have my credit card information. If I could have canceled without this company charging me excessive fees, I would have. Deceitful beyond words.

I had a very similar experience with this company. Charge in USD but don't show it until you get a receipt. Also received a fishing scam call shortly after booking from an Expedia affiliate (reservations.com is an affiliate for them) and they had all of my booking information. Called their support about it and the rep kept calling me by a different name and being totally unhelpful and refusing to look into why my data was shared with a third party or where the security breach occurred. They did keep offering to cancel my booking which is no help because the bookings are non-refundable. WORST CUSTOMER EXPERIENCE EVER. NEVER USE reservations.com

Deceitful company that hides extra charges and disguise as the hotel that you would like to sty. WAY more expensive that other websites. It merely books through Expedia and charges you extra.