HotelReservations.comReviews of hotelreservations.com

They posed as Palm Garden Resort and overcharged me by $40 per night. Please do not use this site ever

Booked wrong hotel, charged $62 over reservation, never sent email confirmation, could not be reached to resolve, contact had little command of the English language, hotel refused to give me a receipt. Fortunately, I have USAA bank so they reversed the charges...now they can chase me down to collect the right charges. USE this site at great risk!

When I asked about extra fees and cancellation policy they just lied and said there were none and then I found three different added charges after I made a reservation. Don't be a sucker. Stay away from them. They don't even identify themselves when they answer the phone.

Ive never had such a bad experience in my life. I booked a hotel through this for a conference 6 months in advance. 1) They did not clearly state there was a 14$ charge to make a reservation; 2) They stated that one night fee would be held in case of cancelation yet charged me for the entire 6 night stay; 3) did not send me an email confirmation; 4) have a 1800 number in which we were on hold for 30 min in order to cancel, which was made more complicated by no email; and 5) would not refund the ridiculous 14$ fee they charge for their horrible service. DO NOT USE THIS SITE>

We booked through HotelReservations.com in late July, 2016. The Crown Choice Inn and Suites in Makinaw City, MI looked clean and new from the website pictures. $488 for two nights stay. Thought we could expect a decent hotel at that price. To our surprise the hotel was a complete disaster when we arrived. Dirty, messy, horrible odors, hairs in bathtub, blood spots on sheets, trash littered hallways, and the list goes on. Even though we agreed we could not cancel after booking, it's still not right to for a hotel to deceive people and not issue any refund. I spoke with the hotel management and they would not refund any of the money. I even asked for just one day back and they said it was too late. My family and I left after only 4 hours because it was basically ruining our vacation. Hotelreservations.com said they couldn't do anything about it. They said because the room was available at the time we booked that there was nothing they could do. So, if you book a hotel room that is literally a sh*thole, don't expect them to help out in the end. We disputed the transaction with Discover too. I took about 10 photos of the place. They couldn't refund the money because I went through a broker (HotelResrvations.com). So, in the end, HotelReservations.com got their money and so did the hotel and I can do nothing about it. I would suggest booking directly through the hotel and read reviews before booking.Also, we have never left a hotel in our entire life. We stayed in 5 different hotels just this week alone with no issues with other hotels.

Like others here my intention was to go to the hotels website and make a reservation. I clicked thru the reservation process and after entering my credit card info and locking it in a note appeared that indicated my charge was $15 more than it should have been. When I finally figured out I had been duped into thinking I was on the hotels website i called Reservation.com. I was mad enough to work around their phone tree, get a real person that spoke poor English and demand my $15 back. She told me it would take 10 to 12 days to process the refund but at least I had made progress. Until the next day when I received an email noting I would not get a refund. I need to be smarter in the future but these people are a rip off.

This site is a scam. They don't get your email right to send you a confirmation number. They are way to pricey. They booked me in the wrong city. And charged me almost half again as much as anyone else. I emailed way before my cancellation date saying that since I had not received a confirmation number I was cancelling. But I still got charged 526.66 on my card and they won't take it off.DO NOT BOOK WITH THESE PEOPLE. Best choice is if you know the motel. Book your self.

Quite simply the most disorganized travel agency we've ever used. Had to use the American Express dispute system to force the refund that they'we committed to in writing a month prior (and it took my wife multiple attempts and several hours to get that in writing). They are not malicious, but if you treasure your time, contract somewhere else.