HotelReservations.comReviews of hotelreservations.com

I used this company bc their ad was first in my google search. Big mistake!!! I booked a reservation a few days ago and we decided to cancel it. They won't refund it even though it's over a month away. Crooks!

This is a total ripoff. You can't reach anyone to cancel a reservation. I didn't get a confirmation email. I thought I was on the hotel website but they are encroaching on the hotel website to get people to use their service. Then charge you to use it. Ruin my vacation.....

Made us think we were talking directly to hotel. Never mention their real name. Never received a confirmation to email we gave them. Over charged from regular hotel rate plus extra $15 on credit card. Never had a phone number to complain to until we received our credit card statement. What a joke. Real scammers. So sad for older people. Shame, shame.

Booked at wrong hotel! Service charge added to booking that we were not aware of! Wouldn't refund our money even tho they made the mistake!!! Never deal with them again..

Booked online and was charged twice. Had to call to get it changed. Took forever. Was told over and over that it wasn't woking and the girl couldn't change it. I suspect she was waiting for me to give up and just pay it. Had to call the hotel to confirm I was only being charged once. When the credit card bill came in it had been converted to US funds. I was never told it would be in US$. I am in Canada booking a hotel in Britain. Why would I ever have agreed to pay $800 more?! They are misleading and dishonest. They claim they can't reimburse you and there is no one for you to call, email or write to to complain.

I just got ripped off by Reservations.com. They charged me 3x for one room. Luckily the attendant at the hotel let me know there was an extra reservation. When I called they had charged me for 3, one that was 4x the cost of the room. I was on the phone for 1 hour trying to get my refund. I was given several confirmation numbers and assured my credit card would be refunded in 7-10 days. A month + later the charges (all 3) are on my credit card bill and reservations.com Yvonne employee #58234 tells me they credited my account for the expensive xtra charge and have no record of the other. I am floored! Never again!

Don't not use this company. I booked a two night ocean front view in ormond beach Florida. Never sent me a confirmation so I called. Hotel told me name was spelled wrong and I had to call them. Hotel also told me I had a partial view on side of building. Not what I paid $235 a night for. Called hotel reservations .come on phone for 45 minutes and the girl never picked the phone back up. Called back again and different girl said SORRY nothing I can do for you and I could not get my money back. Worst company I every deaLtd with in 30 years traveling. BEWARE !!!

I booked 2 hotel rooms in Canada through this website for the listed price of $179. My final bill on my Visa statement was $497! The listed price you will see on the site is in US$. I thought it was in Canadian $. There is no option to change the prices in another currency and it does not tell you you are looking at US$. The exchange rate was close to 1.4 and they added an extra hotel fee charge. When I tried to call, the answering service stated to call back again and disconnected me. I feel utterly and completely powerless and, without a doubt, defrauded. You will never ever see me on this fraudulent website again.