HotelReservations.comReviews of hotelreservations.com

Despite receiving a confirmation email that my reservation was priced at $529 including all fees and taxes. They took over $689 from my credit card. Despite them acknowledging they sent me an email with the agreed price they continue to refuse a refund for the difference. I have raised a fraud case with my bank. Do not use them!!!

I am trying to cancel a reservation and can not get anyone to help me. Never will use this site again

TotalRipoff! Canadians pls be careful as they try to give the rates in CDN dollars but you get charged US dollars. The confirmation only showed on my phone for one day. When I tried to print it from my desktop it was nowhere to be found. I checked my bin and spam and it was not there at all. Someone needs to take this to the media and expose these guys.

If I could give them a 0, I would. This company is a scam. I never saw their website because they assisted me over the phone. I asked them if there were any additional charges and they said no. I asked them if we would be able to cancel if we did not want to stay there and they said yes. They completely lied. The room they booked for me was a smoking room when I requested non-smoking. The hotel did not have a non smoking room available so we went somewhere else. Red Roof Inn even submitted a request for me to cancel the reservation. I tried to cancel the reservation with them only 10 minutes after placing it and they laughed and said, sorry no refunds. Nice company. There is plenty of evidence that I tried to cancel the reservation. Red Roof Inn felt bad for the hassle I was having over the phone. My phone records would show me calling them back 10 min after booking. I could not have clicked agreed because I was not on the website, I was on the phone driving. They were so dishonest, it's shameful. The Williamsons

If I could give it Zero I would. The biggest scam out there. I made a reservations but had the incorrect dates and cancelled it within an hour only to find out it was non refundable. They have scammed me for $500.00. My credit card erased the Charge but Hotel reservations fought it and recharged me the $500 and sent in supporting documentation. Their claim is - regardless that I cancelled it immediately it was non refundable. Who does that? Hotel Reservations.com does. Don't book anything on this website.

My rooms were supposed to be $120 each for 2 nights. Total of bill was supposed to be $273.01, checked my credit card and they charged me $379.32. Rating should be 0. Rip off. Will never book with this company again!

Gave it one star only because it wouldn't allow zero stars. I booked a hotel in Sacramento Califorina. When I got there it was under construction, dust EVERYWHERE, dirty and in horrible condition. They would NOT refund my money. I had to pay extra for another hotel. I will NEVER use them again.

I was lied to about the rate of my room, I was told it was $230/night, I told the gentelman I would look elsewhere, he said he would give me a rate of $200/night, I said, OK. I checked online the next day and I was charged $230/night for each rooms[2], I called and cancelled, they refunded my money except for $14.99/room. I called to complain and they said it was a fee for making the reservation and was non-refundable, these people are crooks! I will never, ever use hotel reservations.com or the Hlilday Inn associated with them. I was unable to call the Holiday Inn directly I had to go thru hotel reservations.com or I would've never used them.