HotelReservations.comReviews of hotelreservations.com

Complete scam operation. Reserved a 3 night stay and cancelled 15 minutes later, they still charged my card and refuse to reverse the charges. Called my bank and was told this company is the worst they have ever dealt with. STAY AWAY FROM THIS RESERVATION COMPANY!!!

On August 19th I booked a hotel for four nights in New York City. I had my confirmation and thought I was all set to go. When my husband and I arrived with our luggage, we found that the hotel was completely closed. A young man who was sitting at a computer in the darkened entrance told us that somebody should have called us. Because of the pandemic, it was possible to find another nearby hotel that had a room. Lo and behold, when I called that also turned out to be reservations.com, but this time it was a Marriott and was no problem. After the trip, I called customer service, who took no responsibility whatsoever for this fiasco. They refunded the money for the hotel but not the "Nonrefundable" booking fee. So today I called again, explaining that surely they understand the shocking predicament we'd been in and that I had in fact paid them an additional booking fee for the Marriott stay. No amount of persuasion could get this representative to understand that paying a booking fee for service that led to NO HOTEL was unconscionable. So when calling a hotel number on a website, please make sure it is not the disreputable reservations.com.

DO NOT USE!!! I use this service first and last time, this company booked the wrong room, I canceled the next day, they charged the WHOLE amount for the stay over $1,000, NOW can’t get the refund back to my card, I have tried to work with them, now they are referring to a memo for the amount. I will connect with BBB and my attorney Concerning this company. Just do the right thing! -0 rating

Was promised a refund because of the riot in Atlanta. The hotel I booked made me and my family leave at 12:00am because they could not protect us or promise we would be safe. Called this terrible site to confirm my refund and they are giving me a run around. This was a terrible experience my family had to go through and this site should be more understanding. Especially with with everything going on.

This site is full of mess they placed me somewhere with the commendations that I didn't ask for,was suppose to be a suite so since I couldn't get what I asked for I canceled because they said I'd get a refund its been 12 days no money or conformation anything I will never ever go with this site again I want my money if I don't get i will be talking to my lawyer because I don't have money to give away to a bunch of cons.

Hotel Reservations is taking advantage of COVID19. Partial refund on cancellations.

Called in to book a room at The Ritz Carlton, Philadelphia, PA and I get a text that night saying we are booked at The Roadway Inn, Philadelphia. Called them and were told that reservation was non-refundable. I was billed almost $700. What a scam!

Kold og kynisk forretning.. Vi gik på deres app og skulle bestille en overnatning. Ved en fejl kom vi til at bestille et forkert hotel, og fik hurtigt bestilt det rigtige. 5 min. efter ringede vi til Hotel.Com og fortalte om fejlen. Svaret vi fik, var at “bordet fanger” og vi skulle betale for begge resevationer. Til trods for at vi ringede få min. efter, så var de ikke villige til at fjerne den ene bestilling... Så det blev dyrt at bestille igennem dem. Jeg vil klart anbefale andre at kontakte hotel direkte, da Hotel.com ikke er service, men udelukkende kold business. Vi bruger aldrig dem igen..