hotelcollection.comReviews of hotelcollection.com

My anticipation was high when I acquired a $300 diffuser to enhance my living space. Regrettably, my enthusiasm has turned to disappointment as the diffuser has stopped functioning after just three months of use. Initially, the diffuser's sleek design and features seemed promising. However, its abrupt failure has left me questioning the product's quality and value. Customer support's unhelpful response compounded my frustration. Given the high price and short lifespan, I cannot recommend this diffuser. It's essential to weigh options carefully and consider alternatives before investing in such products.

I have purchased (now three times) a diffuser from Hotel Collection, and I have to say that my experience has been nothing short of disappointing and frustrating. This review aims to shed light on the numerous issues I encountered, from poor product quality to abysmal customer service. First and foremost, the diffuser I received turned out to be defective not once, but three times! Each time, conveniently, the malfunction occurred just after the 30-day warranty period had expired. It's almost as if the product was designed to fail shortly after the warranty, leaving customers with no choice but to purchase a new unit. And yes, you guessed it right, I had to pay for each replacement, albeit at a reduced price. Nevertheless, bearing the cost of a product that repeatedly fails due to manufacturing faults is unacceptable. The third time they gave me an additional discount but when you add the shipping and the tax... it goes up again! As an unfortunate victim of their defective products, I must also mention the horrendous customer service experience. Dealing with Hotel Collection's customer support has been nothing short of a nightmare. They are unresponsive, unhelpful, and seemingly indifferent to the frustrations and inconveniences faced by their customers. Communication was minimal, and it often took days to get a response to my queries. Their lack of empathy and professionalism only added to the overall negative experience. To make matters worse, their shipping process is excruciatingly slow. After the long wait for their lacklustre customer service to address my issues, I had to endure further delays in receiving the replacement units. It seems like Hotel Collection has little regard for their customers' time and satisfaction, leaving them in limbo while they take their sweet time to ship the products. It deeply saddens me to admit that despite the undeniable allure of their scents, the overall experience with Hotel Collection has been nothing short of awful. Their defective products, coupled with their abysmal customer service and slow shipping, have left a bitter taste in my mouth. I strongly advise anyone considering purchasing from Hotel Collection to think twice and explore alternative options prioritising quality, customer satisfaction, and efficient service. In conclusion, my experience with Hotel Collection has been nothing short of a disappointment. I sincerely hope that this review serves as a cautionary tale for potential customers, urging them to avoid the frustration and inconvenience that I have endured.

So so so happy I came here and the BBB before hitting the order button thank you all so very much… I will not be ordering after all

Absolute Scam - I wish I'd seen the reviews earlier Ordered and paid taxes and duties, website clearly states under their shipping policy that all taxes are calculated at check out I've now received a bill for £126 on top of the £115 I've already paid and this company is saying it's up to me to pay it, shocking customer service

Avoid this company! Website/reviews look legitimate. I ordered 2 units within 3 days of each other. After emailing for weeks, They were finally sent out but they were different units even though I ordered the same product. One stopped working completely. I attempted to contact the company through email, chat, Instagram. No response. Filed with the BBB and requested money back from my credit card.

AVOID,AVOID,AVOID. This company is a scam. They take your money through a company called Glopal, but you never receive the goods. The contact form on the Hotel Collection website doesn't work, they have no phone number. When you contact Glopal they just give you the run around. AVOID this company too.

Scam!!!! This has been the worst experience! Customer service is non existent. I ordered the Tower diffuser which was sent to a completely different city. I have been trying through the online chats (total joke) for weeks trying to just get my address correct. Which is an act of god!! A month later I still don’t have my $400.00 Unit! No phone number to call. At this point I have requested a full return to my card. STAY FAR AWAY! All those IG post are influencers that are being paid. I will be filling a complaint with the BBB as well as the attorney general in Florida! Any business that does not have a number you can contact is a BIG RED FLAG! Lesson learned the hard way!

STAY WELL CLEAR!!! Scam. After a month of ‘we will dispatch it soon’ reassurances from the customer service, there was no dispatch. No product. I then asked for a refund that never came. I had to go via my credit card company to get my money back.