hotelcollection.comReviews of hotelcollection.com

I placed an order online selecting the payment option of ShopPay. It clearly showed what my installment payments were going to be, however, after I hit submit I received a text from my bank alerting me that my account had been overdrafted. I immediately looked on the site and noticed that there is no 800# to call, I then canceled the order online. I also wrote to support using their chat feature. I was assured that they would look into the matter and send me an email once it was resolved because "they couldn't see the order on their end yet." It's funny how they couldn't see it but were certainly able to charge for it. The next day I received an email letting me know it had been shipped! What happened to the order cancellation? What about refunding the amount? I am submitting a dispute with my bank. Next I get a call from their VIP service assuring me that if I upgrade to some industrial unit that they will refund the difference to my bank account. I told them that I will not be doing so since clearly their customer service team can't even resolve the initial issue. DO NOT ORDER FROM THIS COMPANY! I wish I had read the reviews before submitting my order. Big Mistake!

Paid in September still not received order, company refuse to engage tracking shows package was never attempted to be delivered and is now showing return to sender. Complete scam

The VIP program is a SCAM and they just want your money. I was lied to about reimbursing my shipping costs when they were the ones who did NOT include a shipping label which they promised they would. The total cost was $120.65, which I never would have paid if they told me they WOULD NOT reimburse. However, I have it in writing that THEY WOULD. But they refuse to honor this since I cancelled the VIP program.

Worst company ever. Never give them your credit card details. They charge you and never ship the product.

After 2 weeks in trying to get someone to help with the rubber gasket that ripped after spending $300-they could care less. Their service is terrible.

Watch out!! Don’t do business with them. Order never applied discount and they said they can’t do anything for me. They wouldn’t cancel the order or apply difference. They said here is a gift card to purchase more from us. For 1/2 the discount that should have been given.

WHERE IS MY ORDER? I ordered £400+ worth of products and have had a fictitious email saying it’s dispatched but NO delivery. Shocking service

Buyer Beware I bought two studio diffusers ($400 total with discounts) initially and finally when they arrived, they worked great for about six months. Then one failed, after consistently trying to reach customer serve I was told to replace it for $149, since it was out of warranty. I replaced it and three months later the replacement stopped working. My second original one started to make a loud sound and after troubleshooting with customer service I was also told to replace it for $149. I refused and stopped my subscription. It is ridiculous to keep replacing diffusers every six months and I am convinced they are are refurbishing diffusers and selling them as "new". Their customer service is useless, they just keep telling you to do the same troubleshooting steps and failing that "replace it for $149". During my initial three month honeymoon period three other family members also bought the diffusers and they also experienced issues with their equipment. I wish I had read these reviews before, they are all true. If you haven't purchased one......don't, you may as well flush your bone down the toilet - it will save you the hours of dealing with customer service.