hotelcollection.com is listed under Cosmetics & Makeup.
hotelcollection.com (hotelcollection.com) has 636 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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holly N.
Absolutely do not buy from them. They charge you then don’t ship, they hook you by giving you a free machine then sign a contract for the oils, then don’t send them. Then charge you 4K yes 4K for the machine. Shisters
Michelle
Do not buy from this company. I ordered 2 diffusers and oils etc, have waited over a month for the order and now my items are being held at the post office until I pay an additional £420 customs charges. Disappointing to say the least.
RM
I am being prevented from ending my subscription with this company. The subscription portal (most likely only for my account) has been unavailable for at least a week, making it impossible for me to modify the subscription in any way. I’ve contacted customer support several times requesting the cancellation of this subscription, a request that has gone largely ignored. Not only have they not cancelled the subscription but they actually signed me up for a VIP subscription (I literally got a welcome to the VIP subscription email after my cancellation request which is something I didn’t ask for and don’t want.) Beware!
Nazir A.
I bought a new diffuser and paid full price for it. They sent me a refurbished unit with a controller that does not work. They offered me a replacement or a refund. I asked for either. Now they are not going to give me either.
Adrian
Do not use these people. Products widely promoted. Or ordering they add on extra cost just as you go to pay, then I have had to pay £106 in customs duty to get the parcel released. Awful customer service. Wish I had read these reviews before ordering.
Mommy
Never reply emails if it’s not convenient to them. Never received item but keep pushing back for refund and never received refund or item
Ellen S.
I have had nothing but problems with my diffuser since I got it. Unfortunately since I purchased mine from a so-called authorized dealer, the company won't do anything about about it. Total waste of money.
Jm
The scents are great. The company is a high pressure sales scam. They promise a “mystery item” to be shipped with the first order. When my package arrived, there was no mystery item. I contacted them and they said my mystery item was a discount on my next purchase. They then have high pressure sales person try to talk you into a whole home unit for $100 per month. I suggest you look at other options. This company is just going to try to scam you into a high cost subscription service.
