hotelcollection.comReviews of hotelcollection.com

I signed up for Hotel Collection's subscription less than 90 days ago because I was excited to receive a new fragrance each month. The sales process was a bit overwhelming; they put a lot of effort into convincing me to subscribe. Unfortunately, the experience after they had my business was completely different. When it came time for my monthly shipment, I never received any communication that my selected fragrance was out of stock. No email. No text. No update. No offer to substitute it with a similar scent. I only found out there was an issue because I reached out to customer service asking where my order was. To make matters worse, I was then told that not just one, but both fragrances I had previously received were out of stock. The company knew there was an issue, yet never proactively communicated it to me. When I asked what they were willing to do to make up for the inconvenience, the resolution offered was a complimentary room spray. That response completely missed the point. This wasn't about getting a free item, it was about the lack of communication and poor customer experience. If you're considering subscribing, understand that the marketing and advertising create expectations the company doesn't always appear able to meet. If products are unavailable, customers deserve timely communication and reasonable alternatives instead of having to chase down answers themselves. Based on my experience, I cannot recommend this company to anyone.

Terrible scamming company, been taking money monthly without sending any oils out. Dont bother to respond to emails. DO NOT

would give zero stars if i could. i regret signing up for one of their aggressive deals that locked me into a three year subscription. they continued to charge me every month even though they did not have my preferred product. they never reached out to me to let me know. yet every month, $119 was charged and they had no product to ship. had i not caught it, they would continue charging me. THIS IS FRAUD!

Guys, don’t do it! Product is beautiful and advertised well but poor quality. Got a luggage set that broke down after the second use. Nothing works, save yourself the headache, truly not worth it. They also promote lifetime warranty which is also a scam. Customer service is not even real as they avoid talking to you when you when they figure out you’re on to them. Their reviews on their website are all fake! They don’t allow you to submit personal ones. I also have pics

Absolute scam of a company! Unclear advertising about their product, delivered a product with the wrong plug, their returns policy seems like they just take more and more money from you for stupid things (like a restock fee?!!!) but oh wait I cant even return my product bc customer service have completely ignored by emails AND customer support requests!!!!

Don't fall for this trap! They make you believe you're winning the diffuser, but they actually sign you up for a subscription, and when you cancel, they try to charge you a $79 penalty. It's a SCAM!

I purchased the Chauffeur Car Diffuser through a promotion that seemed like a good deal, but it quickly turned into a frustrating experience due to restrictive policies and misleading offers. The diffuser itself was far too intense for my small two-seater car, and the unit was much larger than expected. I contacted customer service almost immediately, but was told I couldn’t return it because it had been used. How else are you supposed to know if the scent is too strong without testing it? I had barely used any oil. I was then informed that because I accepted the “free” diffuser, I’m required to continue the subscription for several months or pay a large fee for the device. On top of that, the $15 “mystery gift” turned out to be a $50 voucher with major exclusions, making it essentially useless. Between the strict subscription terms, no-return policy on used items, and misleading “mystery gift,” this was a very disappointing experience. Read the fine print carefully before purchasing.

Abbegail deserves 0 stars!! Customer service are you efen kidding me!! The agent drops me while requesting update on an UNFULFILLED order. If a customer gives you an order number YOU need to provide a status!! I paid you to ship a product! Where is my order Abbegail????