hotelcollection.comReviews of hotelcollection.com

A Cautionary Tale: My Disappointing Experience with Hotel Collection and Aroma 360** As a consumer eager to enhance my home with pleasant aromas, I was initially captivated by the slick marketing of Hotel Collection and Aroma 360. However, my experience post-purchase has been nothing short of a debacle, prompting me to advise potential customers to steer clear. **Misleading Marketing and Hidden Costs:** I fell for a seemingly attractive holiday deal for a studio scent diffuser, advertised at a substantial 56% discount, bringing the price from $228.44 to $179.49. This offer included a mystery item and a $50 discount card. However, the so-called "mystery item" turned out to be an e-gift, essentially a coupon on top of another coupon, which felt like a deceptive marketing tactic rather than a genuine offer. **Product Quality and Customer Service:** After only six uses within three months, the diffuser ceased to function. Living in Canada, I was also blindsided by unexpected duty fees, adding insult to injury. The company did offer a replacement free of charge but failed to include a necessary remote, rendering the device useless. Their resolution was to send another remote, potentially incurring additional duty fees, which I found unacceptable. **Refund Process and Additional Expenses:** When I requested a refund, the company's policy compounded my frustration. Not only did they require me to pay for the return shipping, but they also refused to reimburse the substantial customs fees I had incurred, totaling $200. **Conclusion:** My ordeal with Hotel Collection and Aroma 360 serves as a stark reminder that flashy marketing cannot compensate for poor product quality and customer service. Their approach to handling legitimate customer grievances is appalling. I strongly encourage anyone considering their products to look elsewhere. There are numerous alternatives available on platforms like Alibaba, AliExpress, and Temu that offer similar products without the deceptive practices and hidden costs. Save your money and avoid falling victim to their tactics.

I bought the mini tower from Amazon . I called they told me they only warranty there item for 90 Days. They did not want to help me. Do not buy this product and they do not stand up for the customer service or product.

Do NOT buy from this company - we ordered a $200 diffuser 2 months ago and never received it. When a claim was filed with customer service, we failed to get a response.

Diffuser didn't last 2 months before failing catastrophically, leaking oil everywhere and damaging the furniture it was placed on. Customer Service was no help, and decided that instead of providing some service, this was a good opportunity to attempt to upsell me on a more expensive device. What a joke of a company. They're also scamming folks who sign up for a subscription and are being investigated.

I bought a diffuser package from this company for my son as a Christmas gift. It never worked. I have been going back and forth with what they call “customer service” which is a joke. They still to this day have not sent me a diffuser that works. Go read the google reviews. I should have done this before purchasing. So disappointing.

SCAM! They do not deserve any stars! They will rope you into a 3 years of expensive monthly payments for oils and they don’t allow you to cancel. Takes forever to receive a response from the company. I asked to speak to a manager to cancel this nightmare subscription. Who would pay 3000 dollars for oils?!!! They told me someone would return my call in 24-48 hours. Still crickets. Stay away from this misleading awful company .

I bought 2 Studio aromatic generators on Jan 11, 2024. Close to $500.00 One of the generators timer did not work and still doesn’t. I emailed these people 3 times before I got a person named Shan. So, I told the person what the problem was and he told me that the Studio generator that they sold to me 5 weeks ago was not offered anymore!!!!! That I need to give them another $100.00 for the new “wireless unit” They can go hug a root!!!!!

Less than 2 month after buying this product, the diffuser leaped oil all over my brand new sofa table and completely destroyed it. Called Hotel Collection and instead of doing right by the customer and refunding me or replacing my $600 table, they tried to get me to upgrade the product for an extra $99. This company has been a headache from the moment I purchased, seeing me up for an automatic delivery of oil reach month, without my consent and the constant phone calls to upsell. DO NOT BUY FROM HOTEL COLLECTION!!!