hotelcollection.com is listed under Cosmetics & Makeup.
hotelcollection.com (hotelcollection.com) has 636 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jamie Alexander - H.
I love the scent that is offered but I purchased 3 for my home and 2 no longer work correctly. I have reached out several times to get a replacement and was told to keep trying the trouble shooting process (which I did several times). Now this last time I was told sorry you are past the warranty period and but you can buy a new one. ABSOUTLY NOT
April T.
The absolute worst customer service experience. I have spent over $600 with this company since I purchased my diffuser tower 4 months ago and the machine randomly decided to “lock” on its own and they tell me there’s nothing they can do, and I have to repurchase a new diffuser. How can you charge $300 for a diffuser and not stand behind it? Do not fall victim to this company!
SHAY
DO NOT PURCHASE! My diffuser didnt last 3 months. Contacted Customer Service they needed a video Sent the video. Their response was to offer to sell me a new diffuser at a discount (for $150) I refused, they came down to $100, still I refused. I wanted either a replacement at no charge or a refund. They would not do either. Unless you have nothing better to do with a few hundered dollars, do NOT purchase from this company. You might as well throw your money in the garbage. DO NOT PURCHASE! BIG WASTE OF MONEY!
Danielle P.
Stopped working after 1 year and customer service was useless. They just try and get more money out of you. Apparently this product is discontinued (probably because it was poorly manufactured and they know it’s junk). Tried to sell me another product in response. Hah why would I buy another product that’s probably just gonna break again in another year. No thank you. Stay away from this company, save your time and hard earned money
Laci B.
I ordered $700 with a product, then 30 seconds after I ordered, they called me trying to sell me their VIP program and a bigger diffuser. I have never in 30 years ordering products and purchasing items been called right after trying to sell me more. They also sent me three text messages telling me that I missed a special promotion coupon when I ordered. Really, I wasn’t born last night! He then asked me how big my home was, stating the diffuser I had would not be big enough. I never told him how big my home was either. It was so trashy and snake oil salesman. These celebrities that do these commercials need to rethink the product they’re pumping. Maybe instead of paying all these celebrities crap ton of money, put the money back into your customer service representative and ethics for your company. When I said I was not interested in the VIP program or purchasing more products, he asked me why I didn’t want the VIP subscription program or a bigger diffuser. I don’t need to give you a reason why, you shouldn’t even be calling me after ordering $700 worth of product!
Kara S.
DO. NOT. PURCHASE. I foolishly ignored all of the negative reviews. My tower diffuser, purchase June 30,2023 did not work correctly from the start. After being sent three different remotes and talking with “customer service and/or tech support” multiple times, it still never worked correctly. As of last month, it completely stopped working. I am now stuck with a $250 machine that doesn’t turn on and $100 worth of oils. My option was to upgrade for an additional $199 or cut my losses. Although the scent is amazing, the diffuser is so poorly made. I encourage you to read reviews across multiple sites. They all say essentially what I am saying. Don’t waste your money.
christy K.
I would give this a zero if I could. It's a scam. Do NOT buy from them. I got a subscription and there are hiddend APR costs. It's not a subscription... it's a credit card and a purchase. They charge you an interest fee monthly. And now I can't cancel my subscription because customer service will not answer the calls or return calls.
John H.
I paid for a subscription which was fine.No problems there and it came with an oil diffuser to save two hundred dollars. I did not even get my third month of oil and the diffuser already stopped working. I tried to contact them There was no resolution between the two of us. So here I am to write a review this the company is strictly out for money not for quality or customers. Not to mention the oil is extremely overpriced.You can get the same stuff on amazon for literally half the price.
