hotelcollection.comReviews of hotelcollection.com

TOTAL JUNK! THE PLACE SHOULD BE PUT OUT OF BUSINESS! THE LIQUID JUNK THEY SAY IS A SMELL IS ALSO WORTHLESS! Shame on them for selling junk that doesn’t work! I already contacted BBB with a complaint! Why are they allowed to do business, Amazon needs to cut ties with let too! ALSO AROMA 360 is junk and associated with hotel collection.. JUNK JUNK JUNK!

A scam company - They talked me into signing a contract. Not telling me it was with a separate credit card company. The equipment arrived by wouldn’t work with my aircon system. Their engineers said wouldn’t work and I could return it. After numerous calls they sent me a return label and I returned it but have the credit card company chasing me for payments even though I returned the equipment - watch out it’s a scam! Tried calling them. Just got music on reel. (UPDATE: Charge has not gone through so may have finally resolved, but been a nightmare!)

Terrible and completely unethical company. Total scam. I bought a spray which turned out to be a cheap knockoff that had bad after chemical odor. I tried to return it the same day and I realised I would have to pay the shipping (again) and they would charge almost half for restocking fee. I was furious. I sent an email to CS but it was returned by sender because their mailbox was full. I finally got a hold of someone through chat and they were sending scripted responses. I told them I would contact my bank so they said they would send me another scent to try. The second spray was even worse. I’ve tried to write my review on their website, Instagram, and other sites but they get deleted and I’ve been blocked. Think about this everyone! Why do they have perfect reviews?? There is reason they only sell online as no reasonable person would ever buy this if they could test it in person first. The company and that “k” family behind it are shameless and they have no problem taking your money. I hope you see this before ever buying. Run away!!!

The customer service is absolutely terrible. I ordered a new diffuser and immediately started getting phone calls. When I called back (within an hour of placing the order mind you) I was informed that it would require one of their newly designed scent pro pods as the oil I currently have would not work. I requested that my order be cancelled immediately via email and through their site as instructed by the customer service person I spoke with. Next thing I know they are shipping it to me and didn’t respond to any communication until 2 days later. I will NEVER order another item from them or their sister company and when this item comes I am sending it back immediately. I am tired of business trying to push subscriptions that I am not interested in. They can and should do better. I will be contacting the attorney general about this behavior and their tactics when a customer wishes to cancel an order that had not been shipped. Literally, I cancelled within an hour of placing the order. We all know it takes them a few days to get the orders out the door.

Ruined my clothes! At first was fine with sheets. Then I tried washing clothes with these pods!!! Ugh having to throw away my favorite hang out tank tops x3, sweat pants & ruined at least one nurse uniform. Waiting for the next load to complete to asses total damage. Do not buy!!!! Will ruin clothing! No way to post a picture but it looks like grease stains all over!

Why does it take so long for a customer representative to answer a phone especially when you're calling about an order you did not receive why do they make you wait on hold for so so so so long

Worst customer service on the planet. It’s embarrassing to learn that such terrible service still exists. I highly suggest you purchase from another supplier. Without question. They should be shut down.

I didn’t buy from HC but I spun the wheel they have up on their “secure” website but as soon as you spin you have allowed thieves into your phone and whatever you have on your phone. It took me several hours to change passwords etc but then I did a safety check and sure enough within the timeframe of spinning the wheel and a NEW DEVICE popping up as signed into my account was within seconds of each other. So I removed the device and then immediately went about once again changing passwords shutting down phone clearing website data and all was good. But then a friend went there today and said same thing happened I thought it was a one off but obviously it’s an ongoing thing so if you’ve spun on the wheel I’d check your device asap