hotelcollection.comReviews of hotelcollection.com

Absolutely horrible customer service — I requested to cancel my subscription multiple times and received no response after multiple emails. They also would not let me cancel via email and I had to sit on hold for 30 mins before speaking to someone. The customer service rep tried to get me to sign up for other things when I was extremely clear that I want to cancel. Additionally, when trying to cancel they tried to make me pay an additional $100 to get out of it. NO customer service and absolutely a scam. Stay clear of this company!!!

I was harassed by one of the customer service representatives name Christian. I asked to cancel my subscription after some time and he kept asking me why and when I told him I had enough for now he said "but what is the reason: after just telling him. He started talking over me and I had to ask him 7 times to cancel my subscription. He would NOT take NO for an answer. I was going to repurchase in the future but now I will not ever buy anything from this company again. It was a terrible experience.

🚨Warning: Hotel Collection Orders 🚨 I want to alert everyone about the ongoing issues with Hotel Collection. They are not fulfilling orders and have been unresponsive to messages. This behavior is unacceptable and seems like a scam. The significant discounts they offer appear to be misleading, as customers are not receiving the products they paid for. Please be cautious and think twice before placing any orders with this company. If you've had a similar experience, I encourage you to share your story and report them to the appropriate authorities.

Scent smelled like cigarettes. Diffuser didnt work after a couple of days and the wont return my full payment amount.

I ordered a unit I could not get the tube out for the oil I sent it back but it took me forever to get a human that speaks English sent the unit back they kept my money say the unit was Damaged please do not buy from this company

This is the worst company I have ever dealt with. I have tried to cancel my account with them several times (I’m locked out of the account) but they keep charging me and sending me their awful smelling scents. I have reached out about ten times and no one responds.

Save yourself the aggravation- This company is scamming- machine has broken down in less than a year and they will only offer to sell you some more of their garbage product- SHAMEFUL

This company is a joke. I placed an order over a month ago & still have not received my order. The first original order my apartment number was not printed out on shipping label, so usps could not delivery. This delivery took about 3.5 weeks before that delivery failed. I contacted the support team and they said they will start another order free of charge and send it to another address since I would be moving soon and there shipping is incredibly slow. It’s been 13 days so far since that call & my order has been ready to ship and still has not. Mind you- where it’s at is currently a 45 minute drive away but at a warehouse or at mail office just sitting there all those 13 days. I’ve attempted to contact the support staff twice- no response shockingly. This was a $175 purchase and I have nothing to show for it. If I don’t receive it in another week, I’ll be disputing and reporting this company. DO NOT PURCHASE FROM HOTEL COLLECTION.