hotelcollection.comReviews of hotelcollection.com

I have purchased 5 Studio Pro Scent diffusers. After using the first scent bottle the gaskets failed on all of them. Customer support said that they were out of warranty but if I did a monthly subscription they would send me the gaskets. I do not want a subscription. Now I am left going to a hardware store and buying O rings to see if I can fix them. This is a latent design defect! I would not recommend purchasing this product!!

I wish I could give ZERO stars. This company is a complete scam. The scents smell good, but if that's what you're looking for, please look into Home Luxury Scents. They have affordable scents with no commitment. I had so many negative experiences with hotel collection, including missing shipments, no refunds, terrible customer service, etc. My last straw was just now trying to cancel, a man answered and when I explained I wanted to cancel, he said oh I need to transfer to the cancellation department...45 minutes later, the same man gets on the phone to complete the cancellation. So frustrating!! Avoid them at all costs.

This company uses every google seo, checkout confusion, sales tactic in the book. Non stop ads, confusion during check - somehow had $45 more in my cart when only putting one thing in there, and $20 dollar shipping?? Don’t even get me started on customer service when my $50 gift card didnt work, claiming I used it when they can see nothing was purchased. I’d buy elsewhere but they locked in “proprietary” pods.

I received a diffuser as a Christmas gift, something I had wanted for years. Unfortunately, the product stopped working after just four months. When I contacted customer service, the representative I spoke with was unhelpful and informed me that the warranty only lasted 90 days. He also mentioned that I could purchase a replacement at full price. Another representative I had initially communicated with via email had suggested that they could offer a complimentary replacement with additional perks. However, it turned out they were actually trying to upsell me on a more expensive machine, requiring a $115 monthly subscription. I am deeply disappointed with both the product and the misleading customer service. Given the poor quality and high price, I cannot recommend their products to anyone.

Zero stars ! Still waiting on a £308 order from June it’s now Aug! Can’t get hold of anyone - no one replies this is a total scam company

HORRIBLE customer service. I did not approve these charges and they will not reimburse me, nor cancel the subscription. Do NOT sign up.

Do not enter into any contracts with this company. I paid for annual subscription and within the first 6 months of sign up, I only received 2 scents out of the 6 months I paid for. Customer service is extremely difficult to get a hold of for any real help, and you'll get the run around at all points of contact as they just want to keep you subscribed at all costs. DO NOT SIGN UP FOR THIS TERRIBLE SERVICE. Just buy a standard diffuser online or at your local Best Buy and buy your own monthly scents.

Horrible company! Total scam. Customer service terrible. They transfer you from one person to the next. Each taking about 30 minutes. What a scam. Beware!!!