hotelcollection.comReviews of hotelcollection.com

Purchased the smaller unit and loved it. Then the larger unit for my kitchen. Again loved it. Then the smaller unit starting making a terrible noise and stopped working. A few weeks later so did the second unit. Now both are ready for the bin. Googled them and apparently it’s a well known problem with there motors. I would not recommend this company.

Imagine purchasing an expensive machine, only for it to stop working, and when you call customer service, the best they can do is provide you a discount to purchase another machine that you don’t know will even work!! Both my sister and I purchased diffusers and BOTH stopped working! How?!?!

Originally placed order with an estimated shipped and date to receive. After multiple shipping and delivery date changes I reached out to cancel before the order shipped and was told I would be assisted by another team who then passed me along from person to person. The order eventually shipped I was no longer able to receive it but still willing to arrange returns. After multiple attempts I was told the subscription could not be cancelled and when it can I would be charged 99 dollars. Do not support this scam company I will be disputing this with my credit card company

Ordered two vials of oil with free machine - one vial came broken and the diffuser machine didn't work. When I tried to cancel the subscription I was told that I needed to pay a $99 fee to get out of the subscription. Soon after the call I received an email that i must do three subscriptions of the oils before they will cancel subscription even though the machine does not work and I sent machine back!

Placed an order on 9/1 taking advantage of a free diffuser promo. Received notification on 9/5 that the item had shipped. It is now 9/18 and the item has not shipped and I was offered a replacement. I asked to cancel My order since we found another diffuser in the interim. Customer service keeps saying they need to look into our order and will get back to me. Customer service did confirm the order did not ship and asked if I wanted a replacement (I do not). I again asked to cancel and was told I could not as I was taking advantage of a promo they had. I have replied that I have not received my order, it has not shipped and I was even asked if I wanted a replacement which I do not. So much back and forth. Just refund my money.

Stay away….when you have any issues you must email and I assure you that you will not get any assistance. I have been awaiting my products for almost 3 weeks and none of my emails have been addressed. No one will reply in order to assist me. Looks as if I am going to made to reach out to my bank to get my money back. Horrible Company customer service!!!

If I could leave 0 stars I would. Worst experience ever. I paid $20 for the delivery services and never received the package. Never recommend buying from them.

I subscribed to a towel diffuser with My Way scented oil bottle. The first diffuser came along with the oil bottle, they worked only for 5-6 days before no more mist came out from the diffuser. I then called Tech Support and received a replacement. It worked for about 10 days before experiencing the same issue. I called Tech Support again and they sent another oil bottle, but nothing changed. I attempted to call Tech Support once more, but they informed me that the diffuser was now out of warranty, as the replacement only came with a 2 week warranty. I was then told that I would have to purchase a new diffuser. I expressed to Tech Support my confusion over why I should have to buy a new one while my device was not working as I had expected. Surprisingly they found this ludicrous and ended the call.