hotelcollection.comReviews of hotelcollection.com

Bad staff john is unhelpful nd bad they gave me broken candel

I almost never write reviews but I have to for this company’s equipment…..terrible. I bought 4 diffusers for around the house and out of all 4, 1 is still barely working. The others have either stopped working all together or turn on but don’t diffuse and oil leaks out of them. Never buying another piece of equipment from them, they don’t last at all.

4 DEFECTIVE DIFFUSERS IS WHAT I’VE GOTTEN. One damaged my coffee table as it spilled the oil on it. Their representative Eunice LIED and said she was sending a better diffuser but did not. DON’T ORDER THIS GARBAGE

This company do not want to cancel. A scam company stay away if you need oil amazon when you need it don't mess with these people.

DO NOT SUBSCRIBE!!!!!!!!!!!!!!!!! The worst company I have dealt with ever in my entire life. Not worth the headache. You cannot get through to customer service, they are a SCAM! Be warned, DO NOT BUY FROM THESE COMPLETE SCAM PEOPLE. Emails are ignored or met with auto responses.

Unbelievable! Scheduled an appt with tech to set up the new diffuser. Not only did they not keep 'THEIR"appt, the salesman then tells me that he "asked me" if I wanted to have it programmed before he shipped it. Complete lie. Avoid this company. You have been warned. Salesman name is "Devrin", or he goes by "Dev." FINALLY, after back and forth, I have a return label to send the product back.

I can’t cancel! I have had multiple phone conversations and emails with a person named “Nicca” This is maddening!!! I just got another email saying thank you for your order. I am calling my bank and stopping payment. So ridiculous. How long can a company last with business practices like this?!

I had a terrible experience with The Hotel Collection and would strongly advise potential buyers to steer clear of this company. This feels like a total scam. The customer service is absolutely the worst I’ve ever encountered. After signing up, I quickly realized that I was stuck due to their ridiculous policy that you can’t cancel after three months. This seems to be a common complaint among others as well, so clearly, I’m not alone in my frustration. While the product itself might have some potential, the way they run their business is incredibly disappointing. It’s not worth the headache or stress. Save your time and money—look elsewhere!