hotelcollection.comReviews of hotelcollection.com

The people you have to deal with, seems like a bunch of amateurs! And now I’m going thru call after call to get a label to send this machine back! Go Amazon but not this Brand! I may have to get my attorney involved.

I got a new diffuser for a Christmas gift and it stopped working after one day. Called the company and they put me through a series of "trouble shooting" and the diffuser STILL did not work. They told me I had to get the receipt from the person who bought the diffuser. "Ask the person who gave me gift, for a receipt?? Are you crazy??" I told them it is defective and does not work, and I would like for them to replace it with one that works. They said "sorry, can't help you" They are a SCAM. AVOID THIS COMPANY.

Terrible. Machines poor quality and sent faulty. Refusing to refund purchase

I am extremely disappointed with my experience with Hotel Collection. I purchased a diffuser that lasted only 10.5 months before it stopped working. When I reached out to their customer service, I was shocked to learn that in order for the diffuser to be covered, I would need to become a VIP member—which requires spending a significant amount of money. This is highly unacceptable. A company should stand behind the quality of its products without requiring customers to meet arbitrary spending thresholds for proper support. Unfortunately, this experience has left me feeling undervalued and frustrated. I cannot recommend Hotel Collection based on this experience, and I encourage others to consider the lack of product longevity and poor customer service before purchasing.

I don't understand how this company can keep taking money from people. How much longer will it take before consumers find out that these diffusers are nothing but junk. They continue to rip people off with these misleading subscriptions not disclosing that the diffuser only works for a couple weeks then expect to upgrade you to spend even more money. I just dont get why they are not tied up in hundreds of legal matters just on how they pedal these expensive subscriptions and the crap equipment that they send out. their day will come and not to soon.

I do not recommend anyone to make business with Hotel Collection. I will be begging with the fact that the website does not have a lot of explanation about how their products are sell, and in the good faith I paid my order...over $300 for Christmas. A seller called me and tried to make me to subscribe for their oils. The oils are way expensive. For a subscription of a regular diffuser and two car diffusers oils, they told me I have to pay monthly $132. Of course, I said no, so they send me to the customer service. I wanted to keep part of my orders, so I adjusted without subscribing. I never received my order, nor my money, so I have to dispute it with my bank. But wait it is more. After a month, my card was charged again. My bank informed me that the charge is because a subscription with Hotel Collection, the subscription I never did. I got a room parfum.It is horrible, and it is cost $50.26. I do not know how to refund it, probably I will lose the shipping that was 1/3 of the order, and I do not want to spend my time again on the phone.

Hotel Collection Car Chauffeur diffuser is the biggest scam on the market! I am on my 4th diffuser after being sent 3 replacements all of which stop working after about 15 minutes. They stop puffing the scent and have failed to work properly since the day we purchased them. Absolutely DO NOT let them talk you into a subscription as the diffusers to not work and you end up with monthly product that cannot be used.

Do not purchase from this guys big warning ,I purchase diffuser and they sent instead of new from the shelf,I ask for RMA to return and I did return item USPS lost it ,I did contact hotel collection and they doesn't care and right now I'm fighting with credit card and hotel collection,hotel collection doesn't care from customer and customer service very bad they only care from money when it's come to face and help thier customer they don't do nothing and make the situation even harder,I warning you guys DO NOT DEAL WITH HOTEL COLLECTION By the end of the day I just paid for something I did not received to 3rd company because payment go thru them or I'm destroying my credit and it's go to collection. Do not buy and do no support by the end of they they care from your money not from customer very sad. I paid $300 without to have my item in my end