hotelcollection.comReviews of hotelcollection.com

I was assured when I signed up for the VIP program over 2 years ago that I would have access to seasonal fragrances. Every year but this one I’ve been able to order fall scents. Well, after calling the VIP number about this, I was on hold 33 minutes without once speaking to a human, so I finally hung up. Via email, I got the runaround, basically. There were no fall fragrances available to me last month (August) and there are none this month (September). Yet without a VIP subscription, you can buy them directly from their website (which IMMEDIATELY deleted two reasonable complaints I posted earlier today on FB). But they can’t delete THIS! - I got the runaround for almost TWO WEEKS via email (with three different representatives) before finally being told I couldn’t get them. Their diffuser machine has worked great for us, but I’m sorely disappointed in my current fragrance choices. Fall fragrances are my thing, and the general public has access to them but as a “VIP” member, I do not. It makes no sense. - Oh, and they frequently don’t even respond to “VIP” email at all.

I’m very disappointed with my experience. I purchased two diffusers from your company, and both of them stopped working within just two months. I’m also locked into a fragrance oil subscription, so I continue to receive and pay for oils that I cannot even use because I no longer have a working diffusers. I tried to cancel the subscription, but I’m being told I have to pay a $30 cancellation fee

DONT sign up for a subscription. I attempted to call them 12 times and even sent an email and they never responded to cancel it. As well as contacting the BBB which their response finally through the BBB was "we will contact you." Nobody has called or emailed me at all. I cannot even access the online website to cancel it and it is refusing to let me reset my password after not being able to access my own account!

Loved the scent but turns out I'm allergic to it. I have been trying to return the diffuser and oils for almost a month. I emailed everybody. Nobody will return my emails or phone calls. Worst customer service ever.

Worst customer service. Overcharged and sent wrong product. No way for a resolution or refund.

Horrible experience. They ship defective diffuser devices that don’t work. They don’t even attempt to do an exchange for a replacement device. They continue to bill for the subscription without any issues. Buy your diffuser on Amazon, get your oils locally or from Amazon. It’s not worth the hassle, headache dealing with Hotel Collections LLC.

The company is completely unresponsive to both email and telephone calls. I tried to canel my order within thee 30 day trial period. They will not respond. They leave no alternative other than to dispute this charge on your credit card and mail everything back at your own expensive. The machine is heavy and costly Costs avout $100 out of your own product. They continally keep mailing the oils. Worst customer service in the universe. I take that back. There is no customer service Dont buy. Nothing but a headache. Three years is a long commitment with such a crappy company

This is a horrible product and even worse the Customer Service. They lie about their return policy I would never buy from them again it's a loss of $180 for nothing.