hotelcollection.comReviews of hotelcollection.com

Absolutely horrible customer service they sent me a faulty diffuser all they did was keep sending me instructions they are not UK or Europe based company avoid at all cost this scam company cusomter service is none existing in this company.

fter reading several negative reviews, I regret to say my recent experience confirms the same troubling pattern. I placed an order that was supposedly "lost in transit," yet the courier confirmed they never even received the package. This suggests the issue lies with your dispatch process, not the delivery partner. When I reached out via Facebook, customer service responded with vague apologies and offered to resend the item “at no extra charge” – as if that were a generous favour rather than a basic obligation. The communication was inconsistent, and I received mixed messages about what had actually happened. I’ve now requested cancellation of my new subscription and will monitor whether that’s actioned properly. As it stands, I cannot recommend your service. There are far more reliable companies out there that deliver what they promise without excuses.

If I can rate it lower, I definitely would. The product stained my expensive sideboard. The products does not work like it claims, its a rip off. I called today 6/23/25 and the customer service staff Franco told me that I must still make payments on this products due to the contract. OMG, had I read these reviews, I would have not purchased it. Bad mistake!!!!!!!!!!!!!!!!!! Don't purchase

This company continues I believe illegally to charge monthly despite changing my credit card number twice. I called to cancel my subscription and they absolutely refuse but just so everyone on this site knows. I have filed with the BBB. I have also filed a complaint with the Florida Attorney General of Florida

I did not like any of the scents. They were too intense in one room of my house, but the rest of my house had no smell to it. The scents gave me and my entire family headaches. I then tried to switch the hvac system so the scents would dispurse through my entire house and the machine they sent did not work. They would constantly tell me they were going to call me back and never did. I spent so much time on the phone trying to get this right. They were not helpful. They refused to refund me my money. I will never use this company again!

This is a SCAM! DO NOT PURCHASE!!!!! They charge you a $99.00 cancellation fee for the subscription and the diffusers don't even work!

2024/2025 Hotel collections ranks #1 as the worst customer service. I returned 3 orders (pods) exchange for regular since after buying 2 diffusers they stopped working. Numerous emails asking for status and no response. $400+ of merchandise and nothing.

On June 5, I placed an order with Hotel Collection, during the checkout process, I was presented with an offer for a "mystery gift," which was clearly advertised as a product. However, after completing my order, I received a $50 voucher with an expiration date instead of a physical product. I reached out to Hotel Collection to address this discrepancy, highlighting that their advertisement indicated I would receive a tangible product rather than a voucher. Unfortunately, they refused to refund the amount spent on the "mystery gift." On June 14, I attempted to resolve the issue once more, but the company reiterated their stance, stating they would not issue a refund despite the misleading nature of their advertising. Hotel Collection/ Aroma 360 reflects a serious issue of false advertising and poor customer service. I have filed a complaint with the BBB for their business practices.