hotelcollection.comReviews of hotelcollection.com

This company are terrible to deal with! Scent wrong oil for the diffuser and I am struggling to cancel subscription which I had no idea I was signed up to!

My experience with The Hotel Collection has been nothing short of terrible. I spend a lot of money only to end up upset and frustrated almost every time I receive a delivery. Nine out of ten times, the oils arrive leaking, and customer service has been extremely disappointing to deal with. I hate calling every time for what are the chances of someone having the same complaint every time. What truly pushed me over the edge was my last order. The bottle wasn’t leaking, but it was missing more than half the oil—it felt insulting, as if I were being robbed. The oils are not cheap and I work hard for my money. This is absolutely unacceptable. It’s such a shame because the scents themselves are wonderful, but the ongoing issues make it impossible to enjoy them. I cannot keep going through this nightmare over and over. Save yourself the stress, frustration, and wasted money. Do not put yourself through this experience. I am going to give another company a try. UPDATE. They shipped the replacement and it arrived also more than half missing. They are saying that they updated the bottles to 30ml. It is the same bottle they previously used to send with 50 ml written on it. So now they charge you for 50 and deliver 30? Is that what it is? If so, that’s misleading at best and dishonest at worst. Again, this is considered robbery if they are not clear about the change and keep charging the same amount of money. I have never had a worst experience pertaining to robbery than this. REPLY TO VENDOR: So why are you still charging us the same for a 30ml?

ABSOLUTE SCAM!!!! Horrible horrible company. Terrible service, you WILL be subscribed to some ridiculously expensive oil no matter what you buy. It is literally insane. AND THEN you can't cancel it! Then they tell you that you have to wait 3 months to cancel. For what? I never even subscribed to anything! Are you crazy????

HC have a dedicated UK website for you to purchase items from, however they do not have a premises in the UK for you to return any faulty items nor a policy where you can return items back to the USA other than at you cost. Be warned

Where to start. No product after almost 4 weeks. Customer services are a joke. They lie and never contact to back. They sent to wrong address and won’t answer my emails. AVOID!

Do not buy, worst product, worst customer service, it says you can return items but gas taken me over 3 weeks of trying and then got sent a returns postage label that won’t scan at the drop off point and customer service told me they can’t send me another one. Do not buy

This predatory company lies outright about the items you'll be receiving and then sends bogus "vouchers" instead of actually resolving issues. Best of all, the items I actually ordered never even arrived.

SCAM FRAUD. If I could give 0 stars I would. After a month I still have not received ANY diffuser or oil. They talked me into signing up for a VIP program which was $200 and without telling me that they charge you $130 every single month for their oil. So it’s been a month without any PRODUCT and I receive an email saying they’re going to charge me $130. I’ve sent at least 5 emails and tried to use the chat and NO RESPONSE. I genuinely can not believe the audacity of this company. I have resorted to contacting my credit card company to make sure they do not charge me. I only write this now in hopes other people won’t fall prey to what happened to me. UPDATE- August 21- They sent me ONE EMAIL saying they would “look into” the situation. Obviously they did not and did not get back to me BUT they still proceeded to try and bill me again for their oil subscription. Luckily I had already contacted my credit card company so they could not. Now today I am getting texts and calls from them saying I owe a balance!!!! The only time they try to respond is to get more money from me even though they have never sent me any products. THIS COMPANY IS A SCAM!!!!!!