hotelcollection.comReviews of hotelcollection.com

Response from hotelcollection.comOct 30, 2025

Thank you for sharing your experience with us, Luke. We sincerely apologize for the inconvenience you experienced with your cancellation request for your subscription. We understand your frustration, and please know that this is not the type of service we aim to provide. We can confirm that our team has reached out to you to provide a resolution to your concern. We appreciate your patience, and we look forward to providing you with a better experience. If you have any further questions or concerns, please don't hesitate to reach out!

Response from hotelcollection.comNov 4, 2025

Thank you for your feedback, Steffie. We apologize for any inconvenience or confusion regarding your order. Our team provided clarification that our diffusers do not come with empty bottles, and we appreciate your understanding on this matter. We’re glad we had the opportunity to clear things up, and if you have any additional questions or concerns, please don’t hesitate to reach out, we’re always happy to help.

Response from hotelcollection.comNov 4, 2025

Hi Adam, thank you for sharing your feedback! We’re sorry for any inconvenience you experienced. We understand how frustrating this situation must have been and want to assure you that our team has provided further details regarding the First Class Membership and issued a refund for your order. We’re always here to help whenever you need assistance. We look forward to providing you with an exceptional experience in the future!

Response from hotelcollection.comOct 22, 2025

Hi Mary, we’re very sorry to hear about your recent experience and appreciate you bringing this to our attention. We’d like to investigate the delay with your Pro Pod scent and mystery gift to make sure you receive your items promptly. We've sent a request through Trust Pilot so we can get your order number or the email address used for your order so we can assist right away. Our team is committed to providing you with the support you deserve. We hope to restore your confidence in us and serve you again in the near future!

Response from hotelcollection.comOct 23, 2025

Thank you for sharing your feedback, Jinx. It's great to know that you are satisfied and impressed with our customer service and oils. We're truly sorry to hear that your diffusers are not working properly. This is certainly not the experience we strive to provide. Please know that we're here to help and provide the necessary resolution. We would like to do further investigation; however, we're having some problems looking up your account. We would appreciate it if you could provide us with your account information, we've sent a request through Trust Pilot. We appreciate your patience and understanding on this matter, and we hope to have the opportunity to provide you with a better experience in the future.

Response from hotelcollection.comOct 23, 2025

Hi Kratos, thank you for taking the time to share your feedback. We are truly sorry for the issue you had with your order. We understand how disappointing it can be when an order doesn’t arrive on time. Our team has reached out to assist and ensure this is resolved. We appreciate your patience and look forward to having this issue fix soon!

Response from hotelcollection.comOct 17, 2025

Hi Nick, thank you for your feedback! We're sorry to hear that you encountered some problems with your refund request. We understand the inconvenience and frustration that this situation has brought you. Please know that we're here to make things right and take action. After doing some investigation, our team was able to successfully process your refund request, and an email confirmation was sent to you with the details. We appreciate your patience and understanding on this matter. We look forward to providing you with a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out!

Response from hotelcollection.comOct 23, 2025

Hi CJ, thank you for sharing your feedback. We’re very sorry to hear about the trouble you encountered with your units and the inconvenience it caused. Your satisfaction means a great deal to us, and we’re always here to assist with any issues that may arise. Our team has reached out and we're currently working on finding an amicable solution for you! We hope we're able to improve your overall experience!