hotelcollection.comReviews of hotelcollection.com

To respond to below… originally I was going to do the VIP program because I felt very pressured. But I never agreed to do it for sure. I backed out of that and bought 2 penthouse diffusers and oil. So to say I agreed is just not true. You sent me the penthouse because I pays 1,000 for 2 of them. All I want is my $99 back. That’s it. But instead you lose the business of more oil sales. And I never received anything to send them back. If you would send that, I’d gladly send the diffusers back for a refund The hotel diffuser seems to work pretty good. However, when ordering I accidentally ordered the annual membership. When I realized I did this they had charged my card. The agent told me that it would not be beneficial to me with the diffuser I have (2 diffusers), but they refused to refund my money. This is very disappointing considering I ordered $1,000 worth of their equipment. All they wanted to do was upgrade me to their VIP membership which I did not want. I will not be recommending them to anyone.

Honestly- theyve discounted the diffusers but make it so you absolutely HAVE to use their scents. The scents are way to strong and you cant try them or take them back if you dont like them. And I have no ichoice but to use their scents.

I love the scent that they sell but their diffusers don’t work very well at all. It’s like they’re disposable and very pricey to be that. They want me to subscribe so I can replace my diffuser anytime, but as usual, very costly. I bought 3 studio diffusers last year, only one left diffusing scent but now has remote issues. Their customer service will suggest a lot of ways how to troubleshoot but nothing works. I know they try to help but the best answer would be “let’s replace your diffuser” since it hasn’t been a year since it was bought, plus I am an oil subscriber. They have to improve their game because to be honest, their scents are really good. This will be a great product if they will give a warranty for at least a year for a studio diffuser and 5 years for the expensive ones so customers like me will get value for the money.

The scents are wonderful. Their customer service and machines are terrible. The diffuser broke and I have spent so much time trying to talk with someone from their customer service to get it fixed. For $50 a month they should have immediately replaced my diffuser. Instead I got a complete run-around.

Two stars because it is a great idea in theory, and it was nice while the product worked (2-3 months). However, after reading other reviews, I can agree with the majority of comments posted. After using our second oil refill, something went awry and the bottle leaked inside the machine leaking out about 1/2 the oil. I cleaned that mess up and put in another one, confirmed it was secured in the machine correctly and again, weeks later, total leakage. I contacted Hotel Collection support via chat and after over an hour of communication, came to the realization that there was no help coming. Customer service was responsive at first and after about 15 minutes started dragging in their responses. Ultimately, they offered me a discounted diffuser which I declined because I did not want to throw more money into the money pit. My machine was just out of warranty (90 days is the warranty coverage...pretty weak for such and expensive, "quality" product). I will also confirm that it was extremely difficult to cancel the subscription; they kept sending refills after a request for cancellation. Definitely would not recommend this product/company. It is a shame because I really love the idea of it.

I received the Hotel Collection diffuser as a gift. When it arrived, it already had oil in it and was leaking! The person who gifted this to me had the hardest time exchanging the product at its purchase price. In addition, the oils are ridiculously priced at $55. Add $19.99 for shipping, and this is a huge rip off! There is nothing to protect the oils in the shipping box. They could easily break. For $19.99, put a piece of bubble wrap in there.

The scent of the oil is the only positive thing I can say about my experience. My initial scent diffuser (black) came used with strong scent, not properly packaged, and missing parts - missing the tissue paper, no remote, no plastic bottle piece that the oil twists onto and the diffuser itself was oily and dirty. Customer service requested photos and to return. I was then sent a silver diffuser since the black was sold out. The new diffuser came and was again missing the remote.

I love to see a company growing and expanding their business but hotel collection needs to slow their role and get their main business in order first. I have ordered twice from them in the last two months and both things have been wrong. First, I ordered a $300 diffuser from them and they sent me a $20 reed diffuser instead. They insisted that they check and re-check every order before it's sent out but clearly, that's not true. I had to take multiple pictures of the wrong order before they would send the correct one out. Then, for Christmas, my mom ordered me one of the new Star Wars diffusers. They sent the wrong one. After sending more pictures out and returning the item, they finally decide to send the correct one out two weeks later... only the one I received was clearly used (no sealed boxes, no inner wrappings and had stains all over the cord and interior) and had no fragrance oil holder. Come on guys! I know I'm not being punked because other people have awful experiences too. Just beware of this company and Aroma 360, the sister company.