hotelcollection.comReviews of hotelcollection.com

I was so excited to spend my money with this brand during Black Friday/Cyber Monday.. bought an additional $15 on a $50 mystery item was ended up being a $50 gift certificate (if you want to call), so a code gets sent separately. “Spend over $100 you get $100.” Got that separately too. Cool! I’ll do another order to use them. Couldn’t apply both codes. First attempt to reach customer service… oh man, i had to resort to inquiring about scenting my home just to talk to somebody! First guy i talked too was so nice and helpful, but then he stopped emailing me. Said my issue be forwarded to someone else so they can help with a partial refund (i paid in full because i couldnt use the codes). Then i got a phone call to “help out on the situation”.. lady was nice.. but too great of a salesperson i have to give her credit on that. Because I spent so much money she was trying to sell me on a free $2,000+ diffuser machine to scent my home. Wouldnt take no for an answer. 15 minutes later finally taking a breath said she’d forward me to a different department on my original problem. You’re only directed to an AI generated agent and you know where that was heading. A hang up because they don’t understand you properly and your issue. During checkout a mini diffuser got added on to my order AFTER i received confirmation on the items i bought and immediately added $100+ and put it with my order. “Ok i guess i can gift the diffuser to someone anyways”. The diffuser not only was missing the oil i chose to go with it, but inside was missing the empty oil bottle where you mix the solution..? Okay… why is this well known name brand company SO HORRIBLE TO WORK WITH UNLESS YOU BUY THEIR SCAM PROGRAM?! At this point I’d rather talk to Scott Disick because maybe he might know why this company is actually worth the investment.

Beware, this is a SCAM. I ordered one scented oil and a diffuser to check it out. I did NOT sign up for any subscription or future orders, however, they created a new order for the scent and charged my credit card without authorization. I reached out numerous times to various email addresses I could find, and not one response. I am disputing the charge with my bank. DO NOT DO BUSINESS WITH THIS COMPANY!

Says on their website that international shipping charge includes duties and taxes at checkout. Wrong! Had to pay am additional $40 to recieve the product. Also, when I purchased 3 diffuser sets, website and checkout items said I was getting a free travel spray..I did not. Like the scents..but customer experience is not what you'd expect.

I would like to express my HUGE DISSATISFACTION with the companies Hotel Collection and Aroma 360 (which are actually the same companies). They called me persistently to introduce their products, and I agreed to learn more. However, they did not fulfill any of the agreements they made with me. They charged me an absurd amount for the activation of a monthly plan ($345.00), and assured me that they would refund the amount if I canceled within 30 days. I did not approve of the product, especially considering the price they had offered me. I even have recorded WhatsApp conversations with their representatives that prove what I'm saying is true. I returned the products before the agreed 30 days, and yet they now refuse to refund the absurd amount of $345.00 they charged me for the plan activation. In short, don't believe what they offer you, because when it comes to returning what was agreed upon if you don't approve of or no longer want their products, they don't keep their promises... ZERO points for the credibility of this company. Stay away from them. That way you won't be frustrated like me.

Very expensive refills product does not work as hoped. I honestly get better sent coverage using my water and essential oil diffuser this product was highly aggressively overrated advertised extremely expensive the pressure sales through text and email are constant I was lucky enough not to subscribe to a monthly subscription Because I do know there are oils out there that you can refill the bottles with so I bought two oils to see if I would like the scent because there is a company out there selling their version of the sense in refill containers that you just add to your current bottles hold on folks it’s like 32 ounces of fluid for $10 versus your 3 ounces of fluid for upwards to $50. We’ll see how long my device last but as of right now this product is not worth the hype that they have given it

Purchased a candle for a Christmas gift here on December 1 it still has not arrived. I wrote to them to see when I can expect it as it was supposed to be for part of the Christmas gift and have yet to have a response. 100% do not trust this company and will be going through Visa to retrieve my money.

I ordered a diffuser and scent. Received the scene but no diffuser. Its was going to be a present for my mum because she loves diffusers and pretty scents.I have emailed them 6 times to find put where my order is and nothing! I see so many adverts on the Internet making it all look attractive. But they have just taken the money and customer service doesnt exist! Soo dissapointing! Complete let down!

I ordered my diffuser since December 5,2025 I have emailed the company and I have gotten no response. I know I haven’t invested as much money I seen a lot of people in the comments has but I am wondering if I will ever get my product. Maybe I will give the company a chance before I sound the alarm.