HostwindsReviews of hostwinds.com

Purchased a VPS, decided after 5 minutes that it wasn't going to work for my purposes so i cancelled and requested a refund but they refused.

the best Web Host provider ever,,,, they have the most quick services in the WEB

Hi, 1. They offer choice between Dallas and Seattle. I'm on Seattle server. 2. They send a kind of useless ticket: "#01092019386-3604217 - Order Held for Manual Review" has a line: "Skrill, BitCoin No further information is required from you, your order will be processed shortly." I used Bitcoin. Useless ticket for me. 3. I was able to start using services in 2 minutes after the payment. 4. Service of host winds is good and fast. I do not expect much from simple shared hosting.

Having used a few hosting providers before - Hostwinds appears to be one of the best for support. I tried to install Wordpress update by my own and got php and MySQL errors after that. After 10 minute chat with support agent I was redirected to the tech suppport department (was created ticket on my behalf). Another 10 mins - and site was restored! Even more I was asked if I still want to have update installed - I agreed and it was done for me. My skills are not good at all - but to my luck I have provider with excellent support by hand!

We used Hostwinds for a VPS for about 3 years. While we did have minimal downtime compared to our experiences with other hosting companies, towards the end of our time with Hostwinds the downtime had increased significantly enough for us to leave them. Canceling is a complete pain the butt. They make it very difficult to process a cancellation ticket- to the point where after paying for 3 extra months of service that we weren't using, I had to do a chargeback. Then they FINALLY canceled our account. I am giving Hostwinds 2 stars for the decent-ish amount of uptime we had- but giving a warning that it is a pain-in-the-rear to cancel service.

I have seen a dozen companies, state they have fast support. But I had no idea why that was so important, until I had the situation when I had to use that option for myself. The fact that support is provided - was enough for me. When I paid via PayPal for hosting account - my account was sent to manual review immediately. Oväntat! There was an icon for live chat support with support representative Allan, who asked if he could help. I sent to Allan ticket # 10072018375-3369800, and then following his suggestions I managed to proceed through verification and then, get my account details. I wanted to get my new email working as faster as possible and did not expect that delay with verification, so you need to take that into account. I’m now using my hosting account and everything is fine. Support was fast when I needed it. Tack!

These guys are doing a great job! Thanks for the help with my domain today

It's been more than 24 hours and the billing department is not responding to my ticket.