Hosting24Reviews of hosting24.com

Response from Hosting24Oct 18, 2021

Dear Mrs Seval Duygu Ozler, Thank you for sharing the feedback. Our team appreciates you bringing this situation to our attention as we are eager to clarify it. Payment renewal funds for domains go straight to the registrar after the payment is initiated; this is why this service is non-refundable. Meanwhile, hosting plans are entitled to a 30-days refundable period as we manage it ourselves. Regarding the domain auto-renewal option, it is enabled automatically when the domain is purchased. Such service is essential for the website to continue its work without any downtime. Once the domain expires, it immediately enters the grace period. After the domain has entered a grace period, it is more difficult to redeem it, and you would have to pay an extra fee. Because of that, we automatically turn on the renewal option. Nonetheless, every customer can always turn off the auto-renewal function through hPanel > Billing > Auto Renew. We genuinely understand the need for fast and effective assistance. Thus, we promise we put all efforts to ensure that this feature is provided to all our customers If you have any other insights regarding our services, please feel free to write to us at [email protected], and we will do our best to help you. Sincerely, Team Hosting24

Response from Hosting24May 24, 2021

Dear Usama, Thank you for such insightful feedback; it helps us see places that still need improvement, and we wish to secure you that it will not be left unnoted as we completely understand your frustration towards such waiting time for resolution. We are happy to see that currently, the issue was resolved, and the domain was added to the right hosting plan. Therefore, your website is entirely ready to be developed and used in the most convenient way for you. Regarding the previous experience with domain registration, we would have loved to register your domain name in a wink of an eye; however, the process is not controlled by us - it is the domain's registrar's responsibility. Some domains have unique terms of registration; therefore, it may take a longer time to register. If you have any additional questions or need further help regarding anything, let us know - we are here to help you out. Thank you for your patience and understanding. We will do everything to upscale your experience from now on and make everything work like a charm! All the best, Team Hosting24

Response from Hosting24Jan 21, 2021

Hello, Thank you for taking the time to share your insights and for giving us a chance to upscale your satisfaction. We were able to locate your account with us to examine the situation. It seems that our agents have already helped you out, and your website is working like a charm. We are thankful for your patience while waiting for the answer! If your message gets lost or is unanswered by any circumstances in the future, always hit us up for the second time. We are here for you. Sincerely, Team Hosting24

Response from Hosting24Sep 4, 2020

Hello, Ramin, We want to apologize for the inconvenience you have faced. And thank you for your time you took to leave us a review; we appreciate it! We want to investigate your feedback. Could you spare a minute and tell us more about your experience at [email protected]? Our dedicated team will check it out and do everything in their power to fix the issue you are having. We really hope that we can upscale your experience from now on and make everything work like a charm! All the best, Team Hosting24

Response from Hosting24Jun 25, 2018

Hello Yesse, We're sorry for the bad experience that you had while using our services. We'd want to change that. Firstly, we kindly thank you for trusting Hosting24 and choosing us as your web hosting provider for more than 2 years. We value every single of our Customers, and our primary goal is to satisfy all of their web hosting needs. Yesse, we're not sure what difficulties you had, but we're confident that Hosting24 has excellent up-time statistics and can assure stable and reliable web hosting service. Please feel free to check out our statistics here < https://status.hosting24.com/ >. We are confident that these statistics speak for itself. Also, as mentioned, our main priority is the Customer. Yesse, we'd love to fix everything and assure that none of the bad situations happen again in the future. To do that, we'd kindly ask you to provide us with the necessary details to investigate the issue - the email address that you're using with Hosting24 would be a great start! It's been a fantastic journey so far, and we hope that it will continue for many years forward. Warmest regards, Team Hosting24