Tom
OMG, I cannot tell you how bad this system adn customer support is!
I went through their sales process, set up my account, ran it for a week. One of my biggest gripes was the customer service, I should say LACK OF CUSTOMER SERVICE. Their sales guy assured me that was because it was a trial account and paying customers get quick responses. Uh, not sure how else to put this but he lied. Same non-response after they took the money. After a week I realized this system is woefully inadequate for my needs, I have twenty listings and the triggers were way off, like by hours and in some cases did not work, the system is very difficult on mobile and in general has some of the worst latency I have ever experienced from a Saas provider of any industry. I lost thousands in bookings from trying them out. I went back to my old provider and was back in business. Then to compound the issue, I could not get them to answer me to cancel. It has been several months, and they still bill me, they do not respond to me and locked me out of my account but they bill me. I disputed the charge with my cc and and they have not responded to them either. This was a complete waste of my time and very disappointing. Bottom line, SAVE YOUR TIME and look elsewhere, this system is abysmal.
Response from HostifyApr 25, 2023
Hello Tom, First of all thank you for your feedback! It's the best way for us to improve every day with your help. We are sorry to hear that your experience was not entirely satisfactory and that our system did not meet your company's needs. We also apologize if there was any misunderstanding or miscommunication during the process and any inconvenience it may have caused you. As you know, our team has contacted you to resolve the issue and has proceeded to the full refund of the fee. At Hostify we take customer service very seriously, and we are always committed to resolving any issues that may occur as quickly as possible.