HostifyReviews of hostify.com

I’ve been a Hostify client for more than 5 years, and it’s not easy to write a review like this, but I don’t want other people to lose their business like me. Recently, the software has been full of bugs and issues, which cause you to lose control over your listings and business. The integration between OTAs and PriceLabs is problematic, and every day there are new bugs and issues. The dark side of this software is the support. They have online support, but it takes them days to answer you. After that, since they don’t have enough knowledge of the software, they need to investigate every issue with the tech team. It can take the tech team years to take care of an issue (I have open issues since 2025 still). The worst part is that there is no one to talk to. You can have an issue for a long time, your business doesn’t work, you get booked with wrong prices only because they have a bug in the software, they can’t take care of it, and no one will be responsible. Unfortunately, because of them, I lost the management contract. I hope no one else will have this experience.

Llevamos varios meses trabajando exclusivamente con Hostify y, después de este tiempo, debemos decir que nuestra experiencia con el soporte está siendo francamente decepcionante. Venimos de trabajar con ICNEA y, cuando contratamos Hostify, esperábamos una mejora en organización, atención y capacidad de resolución. Sin embargo, nos estamos encontrando justamente con lo contrario. Cada vez que surge una incidencia que requiere una solución rápida, contactar con soporte se convierte en un proceso interminable. Se inicia una conversación, recibimos una respuesta, planteamos una nueva cuestión para poder avanzar y pueden pasar horas hasta obtener contestación. Así es imposible trabajar con normalidad. Estamos gestionando alojamientos turísticos, donde muchas incidencias necesitan resolverse en el momento, no varias horas después. No es razonable que una conversación de soporte que podría solucionarse en pocos minutos se prolongue durante horas o incluso días sin una respuesta clara ni una solución efectiva. La sensación que tenemos actualmente es que, si surge un problema realmente urgente, no podemos confiar en que Hostify vaya a darnos una solución a tiempo. Y eso, para nosotros, es especialmente grave. Sinceramente, estamos llegando a un punto en el que nos planteamos seriamente abandonar Hostify y trasladar toda nuestra operativa a otra plataforma que ofrezca un soporte verdaderamente eficaz y acorde con las necesidades de una empresa que trabaja diariamente con reservas y huéspedes. Esperamos que esta queja se tome en serio, porque nuestra continuidad con Hostify va a depender en gran medida de que se produzca una mejora inmediata y evidente en la atención y resolución de incidencias.

I was so excited to try Hostify however the experience has been far from great. The system offers so much on it's website and makes so many promises that they just don't deliver on - It is not a great system and the service has been slow, unprofessional and constently palmed off saying someone will get back to you - It just does not deliver on what they advertise that it can do!!

I asked for my account to be deleted 2 weeks ago. They didn't delete it and today I was charged for the next month. I have been with them for 2 years, the app is always buggy and nothing works as it needs to work. Automations are nice but they are also not working full. Example: They have a "Trigger this automation even if it is after XX hours" , it doesn't work and many times I had to contact the clients because the automation isnt triggered. Things you learn the hard way and while loosing revenue. I also have had double bookings once or twice because of their problems and they always shift blame to b.com. Customer service is always there, but it doesn't fix anything.

El soporte al cliente es penoso, lento y exasperante!

Très très compliquer d'utiliser pour Seville. Version English disent de remplir pour les adultes en rouge mais il faut aussi faire les enfants. Ensuite il n'y a pas parents mais que grand parents! Ensuite pour signer on ne comprend rien! Tester votre site depuis un telephone mobile !

Our rental property is managed by a agent that uses Hostify, the platform provides very poor granular ability to mange pricing and discounts across platforms. We have made a few price changes and run a few offers and every time the Hostify system has issues and it takes manual intervention with the hostify support. If I was an agency I would think very carefully about choosing Hostify as you will struggle with all but the most simple of property pricing structures. As a owner of properties, I feel that we are finically worse of because our priorities are listed via the Hostify platform vs an alternate system, this is due to the lack of pricing flexibility, although they advertise these features, in reality they do not work or are very unreliable. You have been warned! Update: Several day later, and the issues still are not resolved. No last minute airbnb discount, discounts not working on Marriot or Plum Guide. Our agent has been advised "They are working on it" in the mean time the property owners are loosing revenue.

Moved to Hostify from Lodgify two months ago. DO NOT DO IT!!! You have been warned. Onboarding is so poor they may as not bother, the staff do not know anything and ask technical support for every onboarding issue, but we cannot speak to technical support directly. For the last 2 days their system have been down but WORSE is that AIRBNB have now taken all our properties down because of hostify - NO ONE CAN BOOK A SINGLE DATE, NO ONE CAN SEARCH FOR US ON AIRBNB, and hostify send a crappy email detailing no end time for this. WE MOVED TO GUESTY THIS MORNING AND CANCELLED!