Great products. Though, I recently purchased Girardi ENERGY G2 30- Lycra Pantyhose in Viola color and it was describes as dark blue-purple sky. The color is lavender and light, not even close to the description. The shipping is slow. I ordered express shipping and it still took 5 days.
ND
Natalie D.
Hosieree.com is amazing!!
Hosieree.com has been my absolute favorite spot for all things hosiery! Their selection is fantastic, the quality is top-notch, and let me tell you, their delivery is lightning-fast! Whenever I need a new pair, I know I can count on them to get it to me in no time. Plus, their customer support team is super friendly and always ready to help out. Trust me, if you need hosiery, you've gotta check out Hosieree.com!
SI
Sishar
First time order and LAST one!
Two pairs of pantyhose. Arrived quickly, but I tried on 1 pair and they were 2 sizes too small. You can't return anything opened, understandable. After paying return shipping and 10-20% restocking fee It's not worth it to return the pair I didn't open. Regret ordering and wasting $36.45, but it's a mistake I won't make again. Update: I decided to return the unopened pair, I've sent 3 emails so far and they have not given me my return authorization code, they just keep sending me a recap of their policy which I've read before I requested a return authorization. You leave me no choice but to file a chargeback on my credit card if you refuse to send me the code. Is it because of this review? Update: Yes, they received 3 requests because each time they responded they didn't send the authorization code. I have finally received it 3 hours ago. Thank you for your assistance.
Response from HosiereeFeb 23, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the sizing of your recent order.
We understand your frustration, but we would like to clarify that the sizes provided are based on the specifications provided by manufacturers, and we have not encountered any sizing issues for the style you ordered over the past 20 years. However, we acknowledge that choosing the right size can be challenging, especially when dealing with European sizing charts that may differ from US standards.
To assist our customers in selecting the correct size, we diligently provide detailed sizing charts on each product page and offer guidance on how to interpret them effectively through our help page. We deeply regret any confusion that may have arisen during the selection process.
Regarding our returns policy, we understand that it may not align with everyone's expectations. We make every effort to ensure transparency by clearly stating our policies prior to purchase, including our policy on returns. We apologize if this was not made sufficiently clear during your ordering process.
While we regret that your experience fell short of expectations, please know that we genuinely appreciate your business and the opportunity to serve you. If there's anything further, we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to our customer service team.
Once again, thank you for bringing this matter to our attention. We remain committed to improving our services based on valuable feedback like yours.
Warm regards
We are marketing department team and do not handle sales or returns directly. Our support team has informed us that they received three requests from you last night. They promptly responded to two of them, while the third request was delivered to our email after business hours. It was addressed today, and a return number was provided along with the response.
Warm regards
We sincerely apologize for any inconvenience you experienced in obtaining the authorization code for your requests. Our customer service team diligently follows protocol to provide timely and accurate assistance for all queries. However, there was a delay in the process as we did not receive confirmation from you regarding your acknowledgment of our policy, which prompted us to resend the request.
We're pleased to hear that the misunderstanding has been resolved, and you've now received your authorization code. Your patience throughout this process is greatly appreciated. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Warm regards
GO
Galina O.
Best place to buy
I have been a loyal customer of Hosieree.com for over 15 years! One of the very few American sellers of European brands. Great selection, great service, fantastically fast shipping and friendly customer support. Can't wait for my last order to arrive…
VL
Victoria L.
Excellent experience and good service
Excellent experience and good service! Their customer service was great, as I was unsure what size to get and they helped me choose before placing the order. Order was placed with standard delivery, so I didn't expect them to arrive until 5 days after the order but to my amazement had them next day!
Definitely recommend this company.
Response from HosiereeFeb 1, 2023
Dear Victoria,
We would like to thank you for taking time submitting your positive reviews and writing so many kind words about our business. Your satisfaction is our first priority and our team will continue working on the constant improvement of our web site and service. If you have any questions or comments - you are always welcome to contact us. Thank you for being our customers.
Regards, Hosieree
GT
George T.
Items were not as pictured, paid for return.
Items were not as pictured! They will steal your money.
Do not buy from them at any cost. No one should have to pay for something that does not match the discription!! Nothing but Crooks..
Response from HosiereeFeb 1, 2023
We are sorry that you are not satisfied with your order. However, your return has been accepted and your credit card has been refunded in accordance with our Refund Policy, which you have fully accepted.
SM
Stephanie M.
Thank you for the exceptional service
Thank you for the exceptional service! I love my new pajamas, such great quality!! Your products make me feel so good!! Thank You!
Response from HosiereeJan 29, 2023
Dear Stephanie,
We would like to thank you for taking time submitting your positive reviews and writing so many kind words about our business. Your satisfaction is our first priority and our team will continue working on the constant improvement of our web site and service. If you have any questions or comments - you are always welcome to contact us. Thank you for being our customers.
Regards, Hosieree
JD
James D.
This company is great
This company is great! My girlfriend buys products from here all the time and they are of the finest quality. The designs are so lovely and always seem to get me in the mood. Definitely will be buying from here more often!! I suggest you all do the same.
Response from HosiereeJan 29, 2023
Dear James,
We would like to thank you for taking time submitting your positive reviews and writing so many kind words about our business. Your satisfaction is our first priority and our team will continue working on the constant improvement of our web site and service. If you have any questions or comments - you are always welcome to contact us. Thank you for being our customers.
Regards, Hosieree