HosiereeReviews of hosieree.com

Response from HosiereeFeb 23, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the sizing of your recent order. We understand your frustration, but we would like to clarify that the sizes provided are based on the specifications provided by manufacturers, and we have not encountered any sizing issues for the style you ordered over the past 20 years. However, we acknowledge that choosing the right size can be challenging, especially when dealing with European sizing charts that may differ from US standards. To assist our customers in selecting the correct size, we diligently provide detailed sizing charts on each product page and offer guidance on how to interpret them effectively through our help page. We deeply regret any confusion that may have arisen during the selection process. Regarding our returns policy, we understand that it may not align with everyone's expectations. We make every effort to ensure transparency by clearly stating our policies prior to purchase, including our policy on returns. We apologize if this was not made sufficiently clear during your ordering process. While we regret that your experience fell short of expectations, please know that we genuinely appreciate your business and the opportunity to serve you. If there's anything further, we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to our customer service team. Once again, thank you for bringing this matter to our attention. We remain committed to improving our services based on valuable feedback like yours. Warm regards We are marketing department team and do not handle sales or returns directly. Our support team has informed us that they received three requests from you last night. They promptly responded to two of them, while the third request was delivered to our email after business hours. It was addressed today, and a return number was provided along with the response. Warm regards We sincerely apologize for any inconvenience you experienced in obtaining the authorization code for your requests. Our customer service team diligently follows protocol to provide timely and accurate assistance for all queries. However, there was a delay in the process as we did not receive confirmation from you regarding your acknowledgment of our policy, which prompted us to resend the request. We're pleased to hear that the misunderstanding has been resolved, and you've now received your authorization code. Your patience throughout this process is greatly appreciated. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can. Once again, we apologize for any inconvenience caused and thank you for your understanding. Warm regards

Response from HosiereeFeb 1, 2023

We are sorry that you are not satisfied with your order. However, your return has been accepted and your credit card has been refunded in accordance with our Refund Policy, which you have fully accepted.

Response from HosiereeJan 25, 2023

This customer has posted false information about her Return experience with us. Customer has requested a RAC and she was notified about our Return Policy. We received her return a day later and on the same day we provided her with Return confirmation explaining what items were accepted for the return and what was rejected due to violation of our Return Policy. On the same day her Payment Card was refunded for the cost of eligible items. The item which didn’t comply to our Return Policy was mailed back. Dear Customer. This is our statement made on 01/25/2023. Return was delivered to our facility on 01/24/2023. Return Confirmation e-mail was sent to the customer on 01/24/2023. CC has been Refunded on 01/25/2023. Unaccepted pair has been mailed back ( per customer request which we received on 01/25/2023) on 01/25/2023. It takes 1-2 business days for the refund to appear on your bank statement and it takes 1-5 business day for USPS delivery. This information was also e-mailed to you along with the tracking number a copy of the refund transaction. Hope it clarify your concerns.

Response from HosiereeMar 28, 2018

Dear James Lebers, We are sorry to hear that you were not satisfied with your order. We have received an official response from the manufacturer. One item (Lucido, Grafito) will be replaced/refunded. However the manufacturer does not admit it to be defective and continues the investigation on this unpleasant issue, assuring us that this is the first complaint about this style. The other item (Lucido, Moreno) has been worn and cannot be claimed as defective. There will be no refund on it. Please note, that to claim a defect of an item, the item should be unworn. For more information please refer to our Return Policy or contact our Customer Support at [email protected]. Your Payment Card was refunded for the defective item on 03/30/2018 Regards, Hosieree

Response from HosiereeMar 22, 2018

Dear Customer, We had an issue verifying you billing and shipping addresses. We have sent you 3 notifications in order to verify this information and never received any reply. Finally your order was cancelled. If you have any questions or concerns please feel free to contact us.

Response from HosiereeMar 22, 2018

Dear Customer, The satisfaction of our customers is our priority. You claimed that the item you received had a manufacturing defect, but when we asked you to send us some images of the defected area, in order to start an investigation on this unpleasant issue, you refused to do it. We would like to notice that according to our policy, all customers get a refund or a replacement from the manufacturer if the manufacturing defect is confirmed. If you have any questions or concerns please feel free to contact us.