Horus Watch Straps Reviews | Read Customer Reviews of horusstraps.com

Horus Watch Straps Reviews | Read Customer Reviews of horusstraps.com

Horus Watch Straps reviews

Showing 32 reviews with 1 star · Clear filters

thanon K.
Oct 26, 2023
Fraud company
I ordered 4 straps and they shipped only 3, I've asked them for another one and they never answer. They treat customer like trash, avoid them.
Response from Horus Watch StrapsNov 17, 2024
Hi Thanon, I’m truly sorry to hear about your experience with your order. We take your feedback seriously, and I apologize for the lack of communication regarding the missing strap. Since then, we have made significant improvements to our customer service. We would greatly appreciate the chance to make things right and welcome you back as a valued customer. Please reach out to us directly, and we’ll ensure your concerns are addressed promptly.
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Neil C.
Oct 4, 2023
Horrible quality and terrible service
Placed an order for a strap for my Apple Watch ultra- when I tried to attached the strap, big part of it peeled off! Customer service took forever to respond and offered to send new strap with a shipping cost that was about 80% of the strap!
Response from Horus Watch StrapsNov 17, 2024
Hi Neil, I’m very sorry to hear about your experience with the strap for your Apple Watch Ultra. We strive for quality and timely service, and I apologize for falling short in your case. I want to clarify that we did sent you a replacement strap at no cost on October 10. Thank you for your feedback.
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Andre
Sep 21, 2023
Avoid this company
Avoid this company - they treat customers like trash. Forums are filled with complaints about their customer service. I experienced bad service myself - my wife bought a band for a Moonswatch, the loop broke, they do not want to help me purchase another loop and claim they cannot find the order for warranty. ITS OBVIOUSLY A HORUS STRAP! Avoid avoid avoid.
Response from Horus Watch StrapsNov 17, 2024
Hi Andre, I apologize for your experience with our company. We take your feedback seriously and are sorry for the frustration regarding the warranty and customer service. We’ve made significant changes to our customer service department and would love the chance to make things right. Please contact us directly, and we’ll do our best to resolve the issue.
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Consumer
Sep 20, 2023
Finger weg
Das Unternehmen ist eine absolute Katastrophe. Nach 1 Monat wurde meine Bestellung immer noch nicht versendet. Ab dem Zeitpunkt der Stornierung war jeglicher Kontakt abgebrochen. Bis heute habe ich mein Geld nicht zurück erhalten.
Response from Horus Watch StrapsNov 17, 2024
I’m sorry to hear about your experience with your order. We take your feedback seriously and apologize for the delays and lack of communication. We’ve made significant changes to our customer service and would love the chance to make things right. Please contact us directly so we can assist you.
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Pierre Luc A.
Aug 4, 2023
Poor quality of product
Poor quality of product. Not even after 3 months of using their bracelet for my moonswatch, started to break. They want to charge shipping fees to replace bracelet for a product that I could have probably bought on Alibaba or similar websites/alternative websites for the same quality for a lot cheaper. Don't stand behind their lifetime warranty. If they did they would replace the whole thing at no charge including shipping. They lost me as a customer for apparently a high end bracelet alternatives for high end brands. This was already discussed with customer service. Update: now the company replies more than 1 year later without any offers to get things right; more reason to never buy again from them. Update 2: After further discussion, they are offering a strap replacement at no charge BUT now they won’t honor their Lifetime Warranty for the premium straps I bought and they are switching to a 1 year warranty. Poor business ethics; this is just not right. Update 3: Finally the company made things right after alot alot alot of back and forth. They lost me as a customer.
Response from Horus Watch StrapsNov 17, 2024
Thank you for bringing this issue to our attention. We sincerely apologize for the experience you had with our service. After reviewing your case, we found that the agent you were in contact with did not handle your situation correctly. Please know that we replace any defective product free of charge, and we are committed to making this right for you. We will be reaching out to you via email shortly to resolve this matter. Your satisfaction is very important to us, and we appreciate your understanding.
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Rogers
Jul 12, 2023
Ordered Tag Heuer Aquaracer Rubber…
Ordered Tag Heuer Aquaracer Rubber strap delivery to the UK - paid £55 duty & they delivered it to the wrong address. Like others they never responded to emails. So out by $270US
Response from Horus Watch StrapsNov 17, 2024
I’m truly sorry to hear about the issues you faced with your order and the delivery to the wrong address. We take your feedback seriously and apologize for the lack of communication. We have made significant changes to our customer service department to ensure better support for our customers. We would love the opportunity to make things right for you. Please reach out to us so we can address your concerns.
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Sam P.
Jul 6, 2023
Poor shipping and customer support
I bought a strap and a pricey strap removal tool because they stated two-day shipping on their website for domestic orders. After I placed my order I did not even receive any shipping update for the next several days. I had to email customer support for them to ship my order out that day. I ordered my strap on the 30th of June and am set to receive it on the 10th of July, which is far out from what they assured on their website. With plenty of options in the rubber strap market such as delugs and other brands, I can say you’re not missing out much by passing on this brand. I’ll be returning my order due to a lack of professionalism and customer service.
Response from Horus Watch StrapsNov 17, 2024
Hi Sam, I’m sorry to hear about your experience with your order and the delays. We take your feedback seriously and apologize for the lack of communication. We’ve made significant improvements to our customer service and hope to regain your trust. If you decide to give us another chance, we’d be happy to offer you a welcome back discount to prove ourselves right for you.
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Mubarak
Jun 5, 2023
The shipment never arrive
26/05/23: The shipment never arrive and no one answer my emails, i start feeling they scam me Update 08/06/23: the shipment has not depart until now. They answer my email finally and offer me a 50% refund.
Response from Horus Watch StrapsNov 17, 2024
Hi Mubarak, I apologize for the frustration you experienced with your shipment and our communication. We understand how concerning this was. We’ve updated our customer service team for better support. Please contact us directly to assist with issuing your remaining 50% refund.
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