BethF
Really wanted to love it.. BUT
I want to begin by saying the site itself is great. The customer service is excellent, deposits and withdrawals are fast and easy. I wanted to love it. BUT, I agree with other users, you really don't win much at all. If you buy in with $250, you will win approximately $250. EVERY time. You keep losing and winning the same amount and finally get the impression you are never really going to win a "jackpot". Like NEVER. It is not even close to playing real slots. Nice try but it's a no for me.
Response from HorseplayApr 26, 2025
First off, thank you for the thoughtful and detailed feedback — it really means a lot to hear both what you liked and what ultimately didn’t feel right for you. We’re thrilled to hear you had a positive experience with our site, customer service, and payment process. That’s exactly the level of care we aim to deliver. That said, we completely understand your frustration when it comes to the gameplay experience. Our games are designed to be fun and fair, but we know that if it feels like you’re stuck in a loop with no big wins, it can take the excitement out of it — and that's the last thing we want. Your feedback helps us see things from a player’s point of view, and it’s something we’ll take seriously as we continue to improve. If you ever decide to give us another shot down the road, we’d love to try and change your experience for the better. And if you have any more insights or suggestions, we’re always listening — feel free to reach out to [email protected]