Mike M.
DO NOT GIVE THEM ANY MONEY!!!!!!!!!!
Put in about $100 played the slots for a bit, but lost most of it. When I tried to pull out my remaining balance of $56 it wouldn't let me. I contacted support and they told me that I had to spend an additional $120. My bank account is at really hurting right now and I am relying on that money that apparently I can't have. I complained about it and told them I would be leaving a bad review and they ended up deleting my account so I can no longer even access it or show proof that I still had money in my account. Such a scam I really wish I had the money to sue! Do not give them any money at all!!!!!!!!!!
Response from HorseplayApr 26, 2025
Hello Mike. Thanks so much for reaching out and sharing your experience. We're really sorry to hear that you had a frustrating time — that’s definitely not the kind of experience we want for anyone on our platform. We know how important it is to be able to access your funds, and we take situations like this very seriously. Some of our promotions do have certain playthrough requirements, but we always want those details to be as clear and easy to understand as possible. As for your account, we'd love the chance to look into this further and make sure we do everything we can to help. When you have a moment, please reach out to us directly at [email protected] with your case number or any other details you have. We're here to help and want to make things right. Thanks again for bringing this to our attention — we appreciate it!