Dee W.
Have mixed feelings & hesitation
Have mixed feelings. Bought a three month supply. Paid thru PayPal but never received any other receipt or order number or anything for that matter. Tried to email them three times with no response. Just received my shipment today but am afraid to take them. It was just three bottles shoved in a plastic shipping bag. I’m doing more research to make sure they are safe. It would be nice to have something other than an email address. I’ve seen people say their customer service is amazing? Cant see how that’s possible. Is the communication thru email? Phone number? Smoke signals?? I am also curious about my order. I thought I specifically only ordered for one time purchase. Better not have been subscribed to something.
Response from HormifyJul 30, 2026
Thank you for sharing your experience. We’re sorry to hear that the order communication and support response did not meet your expectations. Order confirmations and updates are usually sent by email, but if you did not receive a receipt or order number, please check your spam or promotions folder in case the message was filtered. Hormify support is handled by email so the team can review order details, account status, and written requests accurately. Regarding packaging, we understand your concern. If the bottles arrived damaged, opened, missing safety seals, or in any condition that does not seem right, please send photos and your PayPal transaction details to our support team at [email protected] so we can review the shipment. For subscription concerns, our team can also confirm whether your order was placed as a one-time purchase or subscription. Please send your PayPal transaction details and the email used at checkout to [email protected] so we can locate the order, confirm the account status, and assist further.