Noreen P.
I also had problems with billing
I also had problems with billing. Specifically co-pays for therapy. They put the wrong amount in a program the behavioral therapy used and didn't care about fixing it, so I kept being billed the wrong amount and I had to keep telling the provider what my copay was. However, everything else went smoothly. I had a car accident and knee replacement last year, so by the time I got to the knee replacement, I didn't have to pay anything else because I reached the maximum. You have to keep them straight once in a while, making sure the provider's bill should be paid by you or by Horizon, but it's that way with any insurance company.