Horizon Blue Cross Blue Shield of New JerseyReviews of horizonblue.com

Awful coverage, this company makes getting care more expensive than not having coverage.

I called and asked if my plan was a qualifying HDHP plan that allowed me to start an HSA and the representative had no idea what I was talking about. She didn't even know what an HSA was, and couldn't help me at all. Then when she transfered me to the wrong group who said they couldn't help me at all. How could somone who gets paid to represent a health insurance company have no idea what an HSA is?

RUN RUN RUN ... DO NOT SIGN UP FOR THE RX PLAN THEY WILL PUT YOU THRU HELL!!!

Worst insurance company I’ve ever dealt with. Nothing but problems and prescription is managed through a third party. Absolutely awful, do not recommend. Aetna is way better in my opinion.

I've been waiting nearly two years to get a simple claim paid. They've messed it up so many times that even they can't unravel the mess. Meanwhile, the provider required me to pay out of pocket or were sending the claim to collection. 50 phone calls and 2 years later, I'm still waiting for my reimbursement. All I get from them are apologies and thanks for "patiently waiting". Most ineptly run company.

I have never had an issue with the plan or coverage. I needed tech support as I could not log in due to "a technical issue." I called tech support and was told that they "only do basic support" and within 5 minutes they informed me that it would be esculated to a senior tech. Here's the clincher: "You can expect an answer to your problem in 3-5 business days." So much for tech support. That turnaround is unacceptable in modern times.

I'm going to be honest- I would NEVER recommend Horizon Blue Cross Blue Shield as their communication, lack of care for their customers and follow through is terrible- BUT If you have Horizon and you need help- I highly recommend Trish. I had the worst experience with my COBRA (Well over a month and multiple phone calls to resolve) and no one seemed to know how to fix anything and kept saying "sorry" we cannot help- you don't have an account. I finally got Trish who not only followed up with me multiple times, but went above and beyond to solve my problem and get it fixed ASAP. I highly recommend Trish (if you have Horizon) to help with your problems- she is amazing to work with, highly intelligent and gets answers for you in a timely manner.

Awful. While a member, my doctor's office always had to call them because their automated system is filled with mistakes. After cancelling my policy and getting paper mail confirmation, I received an email a week later saying I would be billed for the next month. Calling the number in the email, the number on my old card, or several other Horizon BCBS numbers on google all resulted in being redirected to a "Medical Alert Center" which tried to sell me the "I've fallen and I can't get up" device. Despite an hour of trying, I was unable to reach a human associated with Horizon BCBS. If they continue to charge, I will simply report any such charges as fraud. This company is terrible.