Horace MannReviews of horacemann.com

Response from Horace MannApr 14, 2026

Thank you for your feedback. We’re sorry to hear that making a payment hasn’t been as easy as it should be, that’s not the experience we want for our customers. For a simpler experience, please feel free to call in to 800-999-1030 and we can take payment directly over the phone for you, or you can make payments online at Horacemann.com. Please feel free to reach out to us directly so we can assist.

Response from Horace MannMar 10, 2026

Thank you for your honest feedback. We’re sorry to hear the initial setup and communication did not meet expectations, especially regarding your paperwork and IDs. That’s not the experience we aim to provide. We’re glad you were able to connect with a representative who helped get your account taken care of, and we appreciate you giving us the opportunity to make it right. If there’s anything further we can assist with, please don’t hesitate to reach out, we’re here to help.