Hope Health SupplyReviews of hopehealthsupply.com

My situation is the same as a lot of other people on here. I ordered masks back in Jan that were supposed to get there in 7 to 10 days. After a few weeks with no update, I emailed several times to cancel my order since they wouldn't arrive when I needed them. After several emails with no response, I disputed the charge with my credit card company and received a refund. The masks finally showed up a month later. Now 7 months after my order, I received an invoice of past due balance which included not only the original balance, but another tax charge and a $20 chargeback fee AND a threat to send me to collections if I didn't pay. This company is ridiculous and I can't believe it is doing this to so many other people. After reading the rest of these reviews, I also emailed back saying that I would only pay the original amount and WITHIN 3 MINUTES they responded with a new invoice with the tax and fees removed. Can't believe the terrible customer service and distasteful response to this situation.

I'm sharing an update to my previous review (which was deleted because it mentioned another company's name). My update is below with the original review below the update (edited to comply with review rules). UPDATE - This business is a failure on multiple levels - shipping, customer service, finance, and clearly management as the problems appear to be systemic. My experience is the same as others have reported: July 6 they sent me a notice saying I owed them for the masks (which I cancelled) plus a $20 chargeback fee AND a threat to go to a collections agency if I don't pay! Unbelievable how offensive and tone-deaf they are. I wrote back to them to remove the chargeback fee, and they responded quickly agreeing to this and sent a revised invoice. I paid to get this off my plate but wish I didn't have to pay them the full price, which they don't deserve. Any other company would have also given an additional discount or credit for future purchase to make amends, which I suggested but they only removed the chargeback fee. I had already cancelled the masks so I was not expecting the masks which appeared out of the blue in late February. In all that time they never responded to my emails or the credit card company (who confirmed they received zero response, therefore I won my dispute and they made my refund permanent). Original review: Same as others - no reply to multiple emails and calls to their numbers reach just a recording. I ordered on Jan. 3 and it's now Jan. 18. After sending two emails, I called 855-929-5312 which I found on the BBB site, should have checked there first as they're not BBB accredited, and the recording at that number referred me to 800-450-4482, which also was just a recording saying due to staff shortages and overwhelming demand they're handling calls through their "eticket" system at the email address hello @ hopehealthsupply dot com. But you get no response, no acknowledgement. So while I've been waiting, I ordered masks from two other places and received them in just a few days. Almost immediately they charged me for the masks but I have no evidence of it having shipped - normal practice is to charge only after shipping the product. I'll be calling my credit card to get a refund and warn them about this business. Their reviews must be fake on their site. Positive reviews as recent as Jan. 17 show up on their site but can't be possible given my experience and others based on the reviews here. Media sources who cited Hope Health in their articles should amend their recommendations.

Ordered and was charged but never received. When I finally got ahold of customer service that repeatedly stated I would receive in 2 days. Month's went y...still nothing. They were advertising a Philadelphia address that doesn't exist.then an Alabama address. Scammers! If you check their website all the reviews are positive...bought and paid for I suspect. They need to be shut down!

Worse than scam company. DO NOT BUY!! Ordered 30 masks in January. Credit card charged right away. A month later they hadn't even shipped. Tried calling (they tell you to email). Emailed several times asking for the order to be cancelled. No response. I told them I would not be accepting the package. Over a month is too late to deliver medical supplies, when you advertise 7-10 days shipping. Disputed the charge with Amex, which did refund the money. 6 weeks after ordering I receive the package, which I refused with UPS. 5 months later in July, I receive an email from Hope Health that I owe them the original amount plus $20 chargeback fee, or they are sending me to collections. AMEX can't help, except to block them on that credit card. Easier to pay than deal with the hassle.

Would give zero starts if I could. I ordered product in January of '22, and never received it. After waiting over a month and repeated attempts to contact the non-exsistent customer service, I cancelled with my credit card company. Today I get an email saying that product HAD been delivered, I owed for the masks AND a $20 'chargeback fee' and that if I didn't pay in 30 days I would be sent to collections. DON'T FALL FOR THIS SCAM. Stick to your guns and tell them product was not recieved. I threatened legal action and the invoice was immediately removed by the company. Straight up COVID profiteers. They should be ashamed.

I subscribed to get 60 masks every 3 months. The first shipment was great, exactly as advertised, 5-layer masks. The 2nd & 3rd shipments were completely different, 3-layer masks that wouldn't stop anything. I unfortunately didn't open the 2nd shipment until the 3rd shipment arrived. I tried 3 times to cancel the subscription. They JUST shipped another order of the masks, after I sent emails and cancelled on their web site. I tried to get into the web site to see the "manage subscription" page, but it says I don't have an account! How can I be getting a subscription of masks without an account?! I've submitted a fraud report with my credit card company. After 3 more emails, I finally got an email saying my subscription has been cancelled - and they sent it BEFORE they shipped the masks, but apparently their crappy masks are on the way. Horrible company. If I could leave a 0 star review, I would. **Edit 7/4/2022- now they are finally reaching out to “help”. First they told me there was no difference between the first set of masks & the second. Then they didn’t stop my subscription until AFTER they shipped more masks & charged my credit card. They told my card company that I could have cancelled the subscription at any time- which I did, and they ignored. Don’t use this company.

EVERYONE PLEASE CONTACT YOUR CREDIT CARD COMPANIES TO DISPUTE CHARGES AND YOU WILL BE REIMBURSED.My experience is the same as everyone else, my credit card company did investigate and refund. Maybe they will go out of business if they lose enough money. I previously ordered from this company KN 95 5 layer masks, good quality.Re-ordered and received completely different,thin,inside unfinished,rough,not safe,2 layer masks.Not as described, not as shown in picture, not the same as ones I previously received.I contacted the company and no response so after 2 weeks I contacted my charge company and filed a dispute. Several weeks later I received an email from them that was very generic and did not respond to my request to return/refund. What I received was definitely NOT KN95 masks and the company would not respond to my complaint.

This is by far one of the worst merchants I have ever dealt with online. After placing my order and waiting several weeks for it to be accepted, I attempted to contact them for an update by phone and email. Those attempts were ignored and I never received and response. I attempted to cancel the order—before it was ever processed, picked, or shipped—still no response. The order was eventually fulfilled against my request, and despite my having to order the same products from another vendor. No returns are accepted by the vendor. Only when I attempted to dispute the charge through my credit card company did they finally respond—to the bank stating that they were owed their money. I will never do business with this company again, and I will certainly warn people off whenever I can.